「Staff definitely not friendly. Not trained in customer service. When we checked in we were told one of the rooms were upgraded to a suite. They gave the upgraded suite to my kids. That's stupid. Also the elevator was not working so they took the kids with a porter to the suite and the porter didn't help carry the luggage up the 6 flights of stairs expecting the kids to do it. Also it rained during our stay and I asked for umbrellas as most hotels have umbrellas and the front staff said...