Benidorm Parc d'Elx Hotels

"On arrival I was informed I had been upgraded. My room was very comfortable. The bed was fabulous, great pillows, very supportive which is rare in Spain. The bathroom was spotless which is what matters most but there were some stains on the wall near the desk that looked like all they needed was a magic eraser to clean them up. The wardrobe had plenty of hangers and smelt good, all wood. The staff here are very smiley and will readily chat with you if you engage with them. There's alot to entertain the kids here including a unique outside play area complete with trampolines. Spa which is extra charge is not really a spa. There's a sauna, steam room, hot and cold water feature with stones to walk over and 2 water jets in the small pool for muscle pummeling. This area is in need of an upgrade for sure. The lighting is harsh, not spa like whatsoever. The seats around the pool are not for laying back to zone out and relax. And there isn't much room to walk between chairs and pool edge. Whilst I was gently swimming a mature, Spanish woman spoke to me with a raised voice and when I said I didn't understand she became grumpy and repeated herself as if that would make me understand. Turns out she wanted to switch the water jets off so she could swim unhindered. I felt uncomfortable and certainly not relaxed at that point. The food served is great, very good selection for most tastes. The bar seemed understaffed when I was there. The drinks were fresh and well presented. "

"We had a very good stay at the Mercure Benidorm Hotel. From the moment we arrived, we were warmly welcomed with a glass of cava at the reception, which was a lovely touch and made us feel immediately at home. The staff were friendly and professional, the atmosphere was relaxed, and everything was well organized. The room was comfortable and clean, and overall everything was nice and enjoyable. We would happily stay here again and recommend this hotel to others."

"Spotless in the centre of town. All facilities needed in the apartment "

"basic clean appartment but had everything we needed for our 2 night stay lovely sea views and very close to the old town definitely stay again "

"Beautiful views from the balcony!"

"Pre christmas break with grandaughter. Booked here as it had an indoor heated pool . Food options good. Evening entertainment good. Great location for winter wonderland, ice skating . "

"It felt like a 5 star room honestly beautiful view and amazing service. "

"It was lovely and clean. Staff so friendly and always willing any questions. "

"The room was clean and the staff were helpful. Recommended."