Bay Hotels Exeter hotels

"The hotel is clean. The reception staff are accommodating however i do feel ripped off. I stay in hotels for a decent nights sleep, and that was not achievable. The mattress was uncomfortable, there was a 2 inch gap under the door and the corridor lights didnt turn off all night. I payed an extra £14 for a breakfast that was not worth £5. The sausage had been cooked on such a high temperature the outside was cooked and the inside cold, the bacon had only just been introduced to a grill, the poached eggs flooded the plate with uncooked egg white, the coffee from a flask was warm at best. The breakfast staff had no idea who ordered what, so ended up walking round the room quizzing gets what they ordered, when a table number could have solved this, or a wooden spoon in the vase on the table with an order number. The hotel looks to also be used for staff family for breakfast. So all in all not a good stay and a complete waste of money. "

"Clean room and good staff"

"Satisfactory "

"This was perfect for a uni visit stay. Excellent location close to the station and town centre. The building is a fantastic Victorian villa with lots of quirky original features and decorated really nicely. The staff are really welcoming. Breakfast was really good and included in our rooom rare which is a bargain! We stayed in 2 rooms and the beds were really comfy. Room has everything you need though bring your own hairdryer if you have thick/long hair. Shower is fine - not overly strong but these rooms are sympathetically styled into an old Victorian building - don't expect a walk in shower with rain attachment! Would absolutely recommend and will definitely stay again. "

"Lovely room amazing bed and some clever design solutions. Breakfast was amazing and very tasty. Friendly staff. "

"Room was very clean. Comfy bed. And lovely modern bathroom. Very quiet. Reception very welcoming. Pool felt nice & warm but didnt get chance to try it out. Didnt eat here so no comment on food."

"GREAT value for money"

"Terrible customer service. I was told directly by the hotel that changing my dates would be okay, but when Expedia asked them to issue the waiver needed, they refused. So in reality they said what sounded nice on the phone, then failed to back it up with action. Very misleading and extremely frustrating to deal with. Friendly at first glance, but completely unhelpful when it actually mattered. I would not recommend this hotel."

"Overnight stop - no fuss close to motorway "