Water's Edge is a great building with easy beach access and typically has great families as guests. The building staff does a great job at keeping the property clean and tidy. The photos are accurate and there were far less people than we expected in late July. We've been twice before in years passed, and those were both much better experiences.
I've reached out to Sunset to provide this feedback privately but have had no response to that email and voicemail, so posting here. I'd have preferred to pass this on directly.
Sunset did do a great job of responding to a security concern where we couldn't get the door to lock behind us. It just need a hard pull to close all the way, but their rep was at our door within 30 minutes of me calling their office, with the maintenance guy on speakerphone, no less. That was awesome.
This year was a bit disappointing for us, as multiple other guests were blasting loud music at the pool all week long, from suitcase-size speakers, on the beach and at the pool. This unit is right above the pool, so the music continued into our unit, even with the doors closed. I was not excited for my 5yr-old daughter to hear certain rap music, which was not family appropriate. Another guest provided me with enough Toby Keith to last a lifetime. There's no property manager onsite, nor is there even a rule posted around loud music at the pool. (It was in our contract and in the rules Sunset emailed me, but not on signs on property.) To be fair, this was all during the day/early evening. The pool was always quiet by 9:45/10:00.
Couple of other detractors from our experience, unfortunately. One, there's bugs. Mostly in the kitchen. We found several in the silverware drawer. The refrigerator took about two days to get groceries cold on arrival, and the dryer needs a few runs to get towels dry at about half capacity.
Lastly, the listing describes the unit having high speed internet, but we found it to be only 1-2 mbps. I reset the router a few times. Cable is provided but if you want your kids to have netflix/disney+, bring your own devices. The large TV in the living room is a smart TV, but it would not recognize the wifi.
Overall, we love Water's Edge and we feel safe there with our kids. We hunted crabs nightly and watched the fireworks on Wednesday from the pier. Made some great memories. The other guests are typically younger families and we've always made some friends. This unit was priced a bit lower than others so perhap