They refused to gave us the room, even though we have booked it and have confirmation.
Naveen
於 2025 年 8 月住了 1 晚
4/10 欠佳
Claire
2025 年 7 月 20 日
不滿:住宿狀況
4 star pricing with 2 star service
The first room had a bad smell (dog) as we entered however we were quickly offered another room which was OK however we felt for the price being charged the room was not value for money. The dining experience was terrible, the restaurant offered a reasonable selection of main courses however there was no option fro dairy free and when this was asked for we were offered a menu which basically had items removed and there was no provision to provide any options. Ironically we found the bar menu was actually quite good with options that would have been acceptable but we were not offered this at the time.
Claire
於 2025 年 7 月住了 2 晚
8/10 不錯
真實旅客
2025 年 5 月 11 日
Caledonian Hotel, Fort William
Wonderful staff. Lovely reception, bar and dining areas. Great view over loch from bar area. Room clean, but showing signs of wear and tear.
真實旅客
於 2025 年 5 月住了 1 晚
6/10 一般
Ivan
2024 年 8 月 14 日
讚好:整潔度
不滿:職員與服務、住宿狀況和客房舒適度
Well,well, well?
Scaffolding blocking the mobility ramp. Had to climb about 8 entrance steps helped by my husband. 8 more steps to reception desk with a broken chair lift. 8steps down again to get the lift to our room. Long walk to our room. Room not spacious.
Breakfast time, supervising member of staff was asked for a mug since I have a hand tremor. I cannot use a cup. She said she had none. My husband said that there were mugs in our room. She told him to go and get one!! Very rude!! This was the worst and most expensive hotel in our holiday of 15 separate stays. Very disappointed.
Ivan
於 2024 年 8 月住了 1 晚
4/10 欠佳
Michael
2024 年 7 月 28 日
讚好:職員與服務
不滿:整潔度和住宿狀況
Michael
於 2024 年 7 月住了 2 晚
6/10 一般
Dan (Duncan)
2024 年 7 月 3 日
Dan
於 2024 年 6 月住了 1 晚
10/10 優異
Samir
家人同遊
2024 年 6 月 24 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I stayed one night. Check in and check out was quick. The breakfast was good. The property is a bit old but it's clean.