「Overall, the hardware and facilities of the hotel are satisfactory and met my expectations. However, I encountered a couple of service issues that I believe are worth noting.
Firstly, during check-in, the amount quoted by the staff was €300 higher than my confirmed booking rate. It was only after I presented my booking receipt that the correct price was applied. It is disappointing to have to manage such billing discrepancies personally.
Secondly, the service at the front desk was inconsistent....
「Overall, the hardware and facilities of the hotel are satisfactory and met my expectations. However, I encountered a couple of service issues that I believe are worth noting.
Firstly, during check-in, the amount quoted by the staff was €300 higher than my confirmed booking rate. It was only after I presented my booking receipt that the correct price was applied. It is disappointing to have to manage such billing discrepancies personally.
Secondly, the service at the front desk was inconsistent....
Chi Po