Naples Galleria Umberto I Hotels

"The bar, drinks (Negroni Napoletano) and view from the 6th floor very nice."

"We had a great experience at Smart Hotel Naples! The staff were wonderful—friendly, helpful, and very accommodating throughout our stay. The rooms were clean, comfortable, and had great amenities, making everything easy and enjoyable. The hotel restaurant was also fantastic. Definitely a highlight for us. The location couldn’t be better, especially if you’re cruising with MSC, as the port is just around the corner. We really appreciated how accommodating the team was with our luggage. They allowed us to store our bags after check-out while we went on our Pompeii excursion, and even a week later after returning from our cruise, they kindly let us store our luggage again while we grabbed lunch before heading out of Naples. Overall, a very convenient and welcoming place to stay. We’d absolutely recommend Smart Hotel Naples!"

"Elevator was a few steps above lobby floor with no ramps. Made it hard for older guests. "

"This hotel was close to being perfect but, just as we have struggled with mattresses around the rest of Italy, this one was bad also. 75% of it was hard as a rock and somehow 25% of it was soft and smooshy. The pillows also need some help. The staff are excellent, the breakfast is nice, the rooms are nice and big, the towels are a good size. It was relatively quiet for being in the location it’s in. I would say I would stay here again but I probably wouldn’t due to the mattress. But everything else was great. "

"The hotel restaurant staff were very friendly and food excellent."

"I stay in hotels for >175 nights per year. I will never stay at a Mercure hotel again. "

"The hotel is in a great location. Large rooms and great breakfast."

"Not needed"

"Everything was great. Room clean and great. Staff exceptional. "