Boston Gas House Basin Hotels

"I was happy with the room and staff"

"So friendly and nice"

"We thoroughly enjoyed our stay at Rachel’s beautiful home, which was not only incredibly charming and clean, but also perfectly located in walking distance to restaurants and shops in Marblehead’s old town. It happened to snow the first night of our stay, and we were pleased to see that she made sure her outdoor porch and steps had been promptly shoveled and salted. I would highly recommend Rachel’s place to anyone visiting Marblehead! "

"The kitchen was fully equipped and pet friendly "

"Charming, historic, great location, shopping and restaurants very close."

"Super convenient location; quaint old building; spacious apartment with comfortable bed, seating, and well appointed kitchen and bath. Easy checkin, checkout, and access. Thanks for a great stay!"

"Location is amazing and the condo itself was perfect. Lots of room, beautifully appointed and decorated. So comfortable for us. Perfect!"

"The house was amazing! I’ve never stayed at such a well stocked rental!! "

"Never given instructions on how to find the right door to the multiple housing unit. We arrived Friday, got ready to explore Salem for the night, as we all took showers to get ready for a fun night, realized the hot water was not working right-We thought that since it’s such an old place, maybe it would just take a bit for the hot water to heat up. We also repeatedly pushed the buttons for the thermostat, and thought it would just take a bit of time to warm up. It did not. We went to bed in sweatpants and sweatshirts and coats, and woke up in the morning to a 48 house. As we got up in the morning to take showers, we realize there was absolutely no hot water and we were already freezing to death because of no heat. But our day still had to go on so we had to push through and take ice showers. After I texted the host and told them about the problems, they said they would try to get someone out to fix it but she was having trouble finding someone. At first, she offered a refund for our entire stay. That changed though-any kind of refund for the inconvenience of freezing for two days was denied. The heat and hot water heater were fixed by 7-ish Sat. night. We have been home for 3 weeks now going back-and-forth repeatedly ask or some sort of refund, but they simply don’t care. I do not recommend anyone staying at this place. Location is bad if Salem is your destination(20 min uber) If something goes wrong, you won’t get any of your money back."