Dear Kuok Kit, Thank you for your 5/5 review!It brings us great joy to learn that you had a wonderful stay experience with us.All of us here look forward to welcoming you back on your next trip to Ascott Gurney Penang!Best regards, Serena

Dear Stella, We sincerely apologize for the unsatisfactory experience you had during your recent visit. We take your feedback seriously and want to express our gratitude for bringing it to our attention.To better understand the issues you encountered and to improve our services, we would greatly appreciate it if you could share more detailed information about your experience. Your insights are invaluable to us and will help us address any shortcomings and make the necessary improvements.You can provide your feedback through various channels, including email, phone, or an online feedback form. If you wish to remain anonymous, we respect your privacy and will ensure your feedback is treated confidentially.Thank you for taking the time to share your thoughts with us. We are committed to providing the best possible experience for all our guests, and your input will play a crucial role in helping us achieve that goal. We look forward to hearing from you and working towards creating a better experience for you and all our guests.Once again, our sincerest apologies, and we appreciate your understanding and cooperation.Best regards, Sharon AngGeneral Manager

Dear our Valued Guest, Thank you for taking the time to share your stay experience at Ascott Gurney Penang! It is very encouraging for us to know that you had a pleasant stay with us ! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang . Wishing you have a good day ! Best regards, Sharon Ang General Manager

Dear San Jade, Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us and enjoy the spacious room. All of us here look forward to welcoming you back on your next trip to Ascott Gurney Penang!

Dear Wai Yee, Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services.All of us here look forward to welcoming you back on your next trip to Ascott Gurney Penang!

Dear Raj, Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us.All of us here look forward to welcoming you back on your next trip to Ascott Gurney Penang!Best regards, Serena Chau Assistant Residence Manager

Dear Sally, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed our clean and modern hotel, efficient and helpful staff, and excellent facilities. It's great to know that our shuttle to the night market was a bonus for you and that our location provided a balance of easy access to George Town while maintaining a calm and relaxed atmosphere.If your travels bring you back to the area, we'd be honored to host you again.Best regards, Serena Chau Assistant Residence Manager

Dear Tan, Thank you for taking the time to share your thoughts on your recent stay. We're thrilled to hear that you enjoyed the hotel's decoration, cleanliness, and the courteous service provided by our staff. It's wonderful that you appreciated the convenient location facing the sea and the proximity to good dining options along the waterfront.We appreciate your feedback on the shampoo container issue and regret any inconvenience caused. Rest assured, we will address this matter with our housekeeping team to ensure such concerns are promptly handled in the future.We value your feedback, and we hope to welcome you back for another positive experience in the future.

Dear Eng Sim Joel, We sincerely appreciate your survey response! It's fantastic to learn that you had a good stay. Your feedback is crucial in helping us identify areas for improvement and ensuring that we consistently meet and exceed your expectations. If there are specific aspects you enjoyed or if you have any suggestions for enhancement, we would greatly appreciate more detailed insights. Your input is invaluable, and we eagerly anticipate the opportunity to welcome you back for an even better experience in the future!

Dear Conrad, Thank you for taking the time to share your positive feedback about your recent stay. We're delighted to hear that you found our hotel clean and well-maintained. It's wonderful to know that our professional, knowledgeable, and courteous staff contributed to a positive experience during your stay.We're also pleased that you found our location to be very good. Providing a convenient and accessible location is important to us, and we're glad it enhanced your overall satisfaction.Thank you for choosing our hotel, and we look forward to the pleasure of welcoming you back on your future visits.Best regards, Serena Chau Assistant Residence Manager

Dear Andrew, Thank you for your kind review! It brings us great joy to learn that you had a wonderful stay experience with us. All of us here look forward to welcoming you back on your next trip to Ascott Gurney Penang! Best regards, Serena Chau Assistant Residence Manager

Dear Valued Guest, Thank you for your kind review! It brings us great joy to learn that you had a wonderful stay experience with us. All of us here look forward to welcoming you back on your next trip to Ascott Gurney Penang! Best regards, Serena Chau Assistant Residence Manager

Dear Melvyn David, Thank you for sharing your positive feedback with us! We're delighted to hear that you had a fabulous stay, enjoyed our comfortable and spacious rooms, and found our location to be great.We appreciate your constructive suggestion regarding the breakfast offerings. Your input is valuable, and we'll certainly consider ways to enhance our breakfast menu, including incorporating more Penang delicacies to provide a more authentic local experience.Thank you for choosing to stay with us, and we look forward to the pleasure of welcoming you back for another wonderful stay.Best regards, Serena Chau Assistant Residence Manager

Dear Ching Szuen, Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our hotel's good location on Gurney Drive and high-quality fixtures and fittings.We sincerely apologize for the shortcomings you experienced in terms of our service. Your comments about the staff's ability to answer questions clearly, provide better service, and be more attentive to guests' needs are duly noted. Rest assured, we take this feedback seriously, and we will be addressing these concerns through additional training to improve our service quality.We regret that the breakfast did not meet your expectations in terms of both quality and service. We understand the importance of starting the day off right, and we will review our breakfast offerings and service to ensure a more satisfying experience for our guests.Your feedback is valuable, and we appreciate your honesty. We are committed to delivering an exceptional guest experience, and your insights contribute to our ongoing improvement.Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with a more enjoyable experience on your next visit.Best regards, Serena

Dear David, Thank you for your 10/10 review!It brings us great joy to learn that you had a wonderful stay experience with us.All of us here look forward to welcoming you back on your next trip to Ascott Gurney Penang!Best regards,Serena

Dear Hou Tian, Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear about your positive experience with us. Your feedback is invaluable to us, and we truly appreciate your support. We look forward to the opportunity to serve you again in the future. Thank you for choosing us! Best regards, Serena Chau Assistant Residence Manager

Dear Christine, Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services.All of us here look forward to welcoming you back on your next trip to Ascott Gurney Penang!Best regards,

Dear Eugene, Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us.We hope to have an opportunity to welcome you back to Ascott Gurney Penang in the near future. Best regards,

Dear Eugene, Thank you for taking the time to share your experience! We're delighted to hear that you enjoyed the scenic surroundings and the convenience of having coffee shops and a mall within walking distance. We strive to create a welcoming and accessible environment for our guests, and we're glad to know that our location added to the enjoyment of your stay.Should your travels bring you back to the area, we would be honored to host you once again. Best regards,

Dear Sze Chin, Thank you for choosing to stay with us and for taking the time to share such a detailed and positive review! We're thrilled to hear that you enjoyed your stay with us. It's heartening to know that our staff left a positive impression, and we're delighted that your check-in and check-out experiences were smooth and fuss-free. We appreciate your feedback, and it would be our pleasure to welcome you back for another memorable stay. Best regards,

Dear Annie, Thank you for sharing your positive feedback about your recent stay with us. We're thrilled to hear that you found our property nice and clean.Regarding the limitation on keeping frozen food due to "Halal," we want to clarify that this practice extends beyond religious considerations. Our policy is in place not only to respect dietary preferences but also to ensure the prevention of cross-contamination, thereby prioritizing the safety and well-being of all our guests.We appreciate your understanding, and we hope this provides clarity on our commitment to maintaining a high standard of service. We look forward to the pleasure of welcoming you back for another enjoyable stay.Best regards, Serena Chau Assistant Residence Manager

Dear Eric, We are absolutely thrilled to receive your fantastic 10/10 review! Thank you for taking the time to share your positive experience.We are delighted to know that you had an outstanding stay. If there's anything specific you loved about your time with us or any areas where we excelled, we'd love to hear more. Your feedback is invaluable as we strive to consistently provide exceptional service.We appreciate your choice to stay with us, and we can't wait to welcome you back for another memorable experience at Ascott Gurney Penang.

Dear Mei Kee, We're delighted to hear that you had a great experience during your stay with us!Your positive feedback is much appreciated, and we hope to have the pleasure of welcoming you back for another great stay in the future. Thank you for choosing our hotel!Best regards, Serena Chau Assistant Residence Manager

Dear Mei Qing, Thank you for taking the time to leave us a 5-star review. We greatly appreciate your kind words and positive feedback. It was our pleasure to have you as our guest, and we're thrilled to hear that you had an excellent experience during your stay.We look forward to the opportunity of welcoming you back for another exceptional stay in the future. Your satisfaction is our top priority.Best regards, Serena Chau Assistant Residence Manager

Dear Poh Hoon, Thank you for sharing your experience with us, specifically mentioning Yin Bakery and their sourdough bread. We appreciate your feedback and would like to clarify that Yin Bakery is not part of our hotel's operations. However, we are pleased to hear that you had the opportunity to enjoy their offerings.We hope that you had an enjoyable stay with us and we look forward to the opportunity to welcome you back to Ascott Gurney Penang.

Dear Tania, Thank you for sharing your feedback following your recent stay with us. We are thrilled to learn about your positive experience.It's wonderful to know that you found your room to be in good condition and well-maintained. Your compliments about our friendly and knowledgeable staff are greatly appreciated. Your feedback is invaluable to us, and we look forward to the opportunity of welcoming you back in the future for another great stay.Best regards,

Dear Eugene, Thank you for taking the time to give us a perfect score review. We truly appreciate your kind words and are thrilled that you had such a positive experience during your stay with us.We hope your travels bring you back to Penang in the future, and when they do, we would be honored to welcome you back to our hotel. Your continued support means the world to us, and we look forward to the pleasure of hosting you again.Best regards,

Dear Samson, Thank you for your wonderful review and for awarding us a perfect score! We are thrilled to hear that you had an excellent experience during your recent stay at our hotel.We're delighted that you found our rooms to be clean and that our staff's positive attitude made a difference during your stay. Providing a clean and welcoming environment, along with attentive service, is what we strive for, and your feedback reaffirms our commitment to this goal.Thank you once again for choosing our hotel and for sharing your positive impressions. If your travels bring you back to this area, we would be honored to host you again for another outstanding stay.Best regards,

Dear Taufiq, Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had such a positive experience. Your feedback means a lot to us and serves as a great motivation for our team to continue delivering exceptional service/products. We look forward to serving you again in the future!Best Regards,

Dear Christine, I'm delighted to hear that you enjoyed your stay and appreciated the hotel room facilities. We take great pride in providing our guests with exceptional experiences and comfort. Your kind words mean a lot to us. I have noted your comment on the Gurney Whalf renovation, and it was schedule to complete soon. We'll be eagerly waiting to serve you again whenever you decide to visit us in the future. Thank you for choosing our hotel, and we can't wait to welcome you back for another memorable stay!Best regards, Sharon AngGeneral Manager

Dear Hui Kim, Thank you so much for your kind rating, We're thrilled to hear that you had a positive experience in our hotel. Your feedback is truly appreciated and serves as a great motivation for us to continue providing exceptional service.We look forward to serving you again in the future. Best regards.Sharon AngGeneral Manager

Dear Alice, I'm delighted to hear that you enjoyed your stay and appreciated the hotel room facilities. We take great pride in providing our guests with exceptional experiences and comfort. Your kind words mean a lot to us.We'll be eagerly waiting to serve you again whenever you decide to visit us in the future. Thank you for choosing our hotel, and we can't wait to welcome you back for another memorable stay!Best regards,Sharon AngGeneral Manager

Dear Mei Qing, Thank you for taking the time to share your heartfelt comments experience for Ascott Gurney Penang!It is very encouraging for us to know that you had a pleasant stay with us ! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our valued guest like yourself motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang.Wishing you have a great day !Best regards,Sharon AngGeneral Manager

Dear our Valued Guest,Thank you for taking the time to share your comment with 5 star rating for Ascott Gurney Penang!We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang.Wishing you have a great day !Best regards,Sharon AngGeneral Manager

Dear Alexandra, We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang.Wishing you have a great day !Best regards,Sharon AngGeneral Manager

Dear our Valued Guest,Thank you for taking the time to share your comment with 5 star rating for Ascott Gurney Penang!We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang.Wishing you have a great day !Best regards,Sharon AngGeneral Manager

Dear David, Thank you for taking the time to share your stay experience at Ascott Gurney Penang!It is very encouraging for us to know that you had a pleasant stay with us ! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our valued guest like yourself motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang. Wishing you have a good start of the week  ! Best regards,Sharon AngGeneral Manager

Dear Eugene,Thank you for taking the time to share your stay experience at Ascott Gurney Penang!It is very encouraging for us to know that you had a pleasant stay with us ! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our valued guest like yourself motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang. Wishing you have a good start of the week  ! Best regards,Sharon AngGeneral Manager

Dear Ms Ana, Thank you for taking the time to share your stay experience at Ascott Gurney Penang!It is very encouraging for us to know that you had a pleasant stay with us ! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our valued guest like yourself motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang. Wishing you have a good start of the week  ! Best regards,Sharon AngGeneral Manager

Dear Alicia, Thank you for taking the time to share your stay experience at Ascott Gurney Penang!It is very encouraging for us to know that you had a pleasant stay with us ! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our valued guest like yourself motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang. Wishing you have a good start of the week  ! Best regards,Sharon AngGeneral Manager

Dear Geraldo,Thank you for taking the time to share your stay experience at Ascott Gurney Penang! It is very encouraging for us to know that you had a pleasant stay with us ! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang . Wishing you have a good day ! Best regards, Sharon Ang General Manager

Dear Sheng HaoThank you for taking the time to share your stay experience at Ascott Gurney Penang! It is very encouraging for us to know that you had a pleasant stay with us ! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang . Wishing you have a good day ! Best regards, Sharon Ang General Manager

Dear Ratna, Thank you for taking the time to share your stay experience at Ascott Gurney Penang! It is very encouraging for us to know that you had a pleasant stay with us ! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang . Wishing you have a good day ! Best regards, Sharon Ang General Manager

Dear Cecilia, Thank you for taking the time to share your stay experience at Ascott Gurney Penang! It is very encouraging for us to know that you had a pleasant stay with us ! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang . Wishing you have a good day ! Best regards, Sharon Ang General Manager

Dear Jason, Thank you for taking the time to share your stay experience and gave full rating for us at Ascott Gurney Penang! It is very encouraging for us to know that you had a pleasant stay with us ! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang . Wishing you have a good day ! Best regards, Sharon Ang General Manager

Dear Mr Wai Keung, Thank you for taking the time to share your stay experience at Ascott Gurney Penang! We hereby acknowledge your constructive feedback and rest assured we will definitely look into the shuttle service as a added value to our in house guest. We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang. Wishing you have a great day ! Best regards, Sharon Ang General Manager

Dear Natasha, Thank you for taking the time to share your stay experience at Ascott Gurney Penang! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you had a pleasant stay with us.We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang again.Wishing you have a great day !Best Regards,Sharon AngGeneral Manager

Dear Chu Beng, Thank you for taking the time to share your stay experience at Ascott Gurney Penang! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you had a pleasant stay with us.We thank you again for your valued patronage and look forward to welcoming you back soon to Ascott Gurney Penang again.Wishing you have a great day !Best Regards,Sharon AngGeneral Manager