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格列納普城堡酒店的評價

5 out of 5
格列納普城堡酒店
Ayrshire, Ballantrae, Girvan, Scotland

評價

9.8

完美

10 分評分，優異；67 則評價中有 63 則" "
8 分評分，不錯；67 則評價中有 1 則" "
6 分評分，一般；67 則評價中有 1 則" "
4 分評分，欠佳；67 則評價中有 0 則" "
2 分評分，很差；67 則評價中有 2 則" "

9.8/10 

整潔度

9.8/10 

職員與服務

9.8/10 

設施服務

9.8/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Robert

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I wish you offered six stars as an option. Great experience, great food, great property, great staff.
於 2024 年 5 月住了 1 晚

10/10 優異

RICHARD

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel,wonderful service, lovely food but tiny portions
於 2023 年 11 月住了 1 晚

10/10 優異

Janet

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Glennapp Castle getaway
Fabulous stay. Has not lost any of its Scottish charm with five star comfort and excellent food.
於 2023 年 11 月住了 1 晚

2/10 很差

MEGAN

於 2023 年 8 月住了 1 晚

10/10 優異

Bruce

於 2023 年 5 月住了 1 晚

10/10 優異

Kristie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The whole experience was amazing. The rooms were stunning along with the grounds. Every member of staff was so attentive and friendly. The food was delicious as well. We wish we would have been able to stay longer
於 2023 年 3 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stunning
Beautiful castle hotel, amazing location
於 2022 年 12 月住了 2 晚

10/10 優異

Natalie

讚好：整潔度、職員與服務、設施服務和住宿狀況
We arrived very late and had called ahead to let the staff know we would be late for our dinner reservation. We were told the kitchen closes at 9:30pm but would have sandwiches or salads available. We arrived after 9:30pm and upon arrival we were escorted to the drawing room to relax for a few minutes, but to our surprise they kept the staff in and served us a full dinner. We felt so bad they kept their staff on just for us, but that is the level of service we received at all times. I would HIGHLY recommend Glenapp Castle! Our room was spacious, cozy, clean and very well-appointed. Again, definitely a place I would stay again when back in Scotland
於 2022 年 11 月住了 1 晚

10/10 優異

Michelle

於 2022 年 9 月住了 1 晚

10/10 優異

Stephen

於 2022 年 8 月住了 3 晚

10/10 優異

Gisela

於 2022 年 8 月住了 1 晚

10/10 優異

Edward

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Staff make the difference,well managed
於 2022 年 3 月住了 1 晚

10/10 優異

Tina

於 2022 年 2 月住了 1 晚

10/10 優異

Brian

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
An outstanding 5* hotel.
Absolutely outstanding in every respect. Thank you for for spoiling my wife and I so much.
於 2022 年 1 月住了 4 晚

10/10 優異

James

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Little bit of luxury
Greeted as we were helped in parking after coming through the gated entrance. Made to feel that nothing was a problem and was there to help us enjoy our stay. Excellent food,great room and bathroom.
於 2022 年 1 月住了 2 晚

10/10 優異

Rosaleen

於 2021 年 11 月住了 1 晚

10/10 優異

David (Knott End)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Remote and tranquil, beautiful gardens and walks.
於 2021 年 11 月住了 1 晚

10/10 優異

Joanne

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fabulous anniversary stay
Amazing hotel. The grounds were so beautiful with the autumn colours. The service in exemplary, very personable but not starchy. We will definitely return.
於 2021 年 11 月住了 2 晚

6/10 一般

真實旅客

讚好：整潔度和住宿狀況
不滿：職員與服務
When you turn up to a castle you expect something a story. This wasn't and didn't match the brochure. I asked about the history of the castle. I got told it was built 1850 ish. No other details. I found more details from wikipedia than i did from the staff. The service was very slow and very formal. Breakfast took over one and a half hours. Dinner was over 2 hours. The formality remained me more of my old boarding school than a hotel. The seating in the dinning room was closer than the expected 2 meters
於 2021 年 9 月住了 2 晚
Will Oakley - General Manager 於 2021年9月24日的回應
Thank you for taking the time to share your feedback about your recent stay. You have identified some training needs which I am very grateful to you for sharing and I am sorry that we have not exceeded expectations on your recent stay with us. I do hope you might consider staying with us again and if I can be of personal assistance, please do not hesitate to contact me.

10/10 優異

Emily

於 2021 年 9 月住了 1 晚

10/10 優異

Colin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 8 月住了 3 晚
Will Oakley - General Manager 於 2021年9月24日的回應
Thank you

10/10 優異

June

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Family Holiday
Lovely stay 6 nights service and accommodation perfect if you like period style. WFI a little hit & miss, other wise a lovely place to spoil yourself
於 2021 年 6 月住了 6 晚

10/10 優異

Nicola

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 6 月住了 7 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
On the whole our stay at Glenapp Castle for 3 nights was excellent. Service location food grounds etc were all very good to a very high standard . We had the grand master suite which is the biggest suite and it was lovely.....couple of things were not to standard which we did point out and hopefully will be rectified as we do Plan to revisit with family and friends.
於 2021 年 6 月住了 3 晚

2/10 很差

MRS D J BREEZE

不滿：職員與服務
Disappointing
This hotel is not worth the money!! Unfortunately when you point out things that could be improved on they are not at all receptive to anything but compliments . We had a large room with a tiny tv not coffee or tea in room unless you phone for it. Three times we were forced to call the hotel on the outside line as no one answered internally. We stayed two nights and complimentary toiletries not replaced with asking( the bed was remade but no cleaning took place on second night. Anything we asked for in the room we had to ask more than once ie toiletries water and room service menu. We stayed 2 nights had one disappointing dinner and paid £1300. Not worth it. The breakfast was however very nice!
於 2021 年 6 月住了 2 晚

10/10 優異

Robert

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful
Absolutely fabulous Hotel for a relaxing break, very quiet and peaceful surrounded by beautiful gardens and trees. Wonderful.
於 2021 年 6 月住了 2 晚

10/10 優異

James

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Relaxation in a perfect location
Excellent stay with really friendly service
於 2021 年 5 月住了 2 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was our second time at Glenapp. We were a bit uncertain how things would be after the pandemic closure but need not have been concerned - it was all as good as we remembered and they had all the sensible precautions in place for our stay.
於 2021 年 5 月住了 1 晚

10/10 優異

david

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great staff
於 2020 年 11 月住了 1 晚

10/10 優異

IAN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Despite the national Covid rules and current upgrade works we had an amazing stay to celebrate our anniversary and the staff couldn’t have tried harder to make our stay special! The food was out of this world and we will return with friends once the pandemic is over.
於 2020 年 10 月住了 1 晚

10/10 優異

真實旅客

於 2020 年 9 月住了 3 晚

10/10 優異

James

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Two night stay
My wife and I have just returned from a great stay at the castle.We had great service from our arrival to departure.All the staff were very friendly and very attentive. The breakfast was very good and served to our table.We also enjoyed the excellent dinner in the lovely dining room.
於 2020 年 9 月住了 2 晚

10/10 優異

Colin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Another great stay at Glenapp
Glenapp was excellent as always Great food lovely team of people and beautiful location One of our favourite hotels anywhere for a short break
於 2020 年 8 月住了 3 晚

8/10 不錯

Ali

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Glenapp Castle
Beautifully elegant and a wonderful relaxing place to stay! The food is outstanding!
於 2020 年 8 月住了 2 晚

10/10 優異

真實旅客

於 2020 年 2 月住了 1 晚

10/10 優異

Corinne (WALLIS et FUTUNA)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Très confortable, chambres grandes , belle décoration , tapis et moquettes douillets et très propres, très bien chauffée, aucun bruit, personnel très professionnel et attentionné, nourriture excellente,
於 2020 年 2 月住了 3 晚

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staying at Glenapp Castle was the most unique and amazing experience I have ever had. 10 out of 10, would recommend to others!
於 2020 年 1 月住了 1 晚

10/10 優異

真實旅客

於 2020 年 1 月住了 1 晚

10/10 優異

Olivier

讚好：整潔度和職員與服務
於 2019 年 12 月住了 2 晚

10/10 優異

Nicholas

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Highland Fling
A return visit after 16 years. Remains one of our favourite all time finds. Ok so you put on a couple of pounds, but this just reflects the great food and relaxing ambience of the castle. The staff are ever vigilant and keen to anticipate your every need. Even the Scottish weather was a pleasure! Wish we could have stayed longer ... until next time!
於 2019 年 10 月住了 4 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Absolutely incredible hotel and stay. The rooms were beautiful, property gorgeous, service and food superb! The perfect place to stay if your looking for an intimate castle experience. Truly magical!
於 2019 年 10 月住了 1 晚
Jill Chalmers 於 2019年10月14日的回應
Thank you so much for your wonderful review and '5 out of 5' rating, this really mean so much to the whole team. We do hope that we can welcome you back again soon and please be assured that a very warm welcome awaits you.

10/10 優異

ANDREW

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 1 晚

10/10 優異

真實旅客

於 2019 年 8 月住了 1 晚
Jill Chalmers, Managing Director 於 2019年8月29日的回應
Dear Guest, Thank you so much for your lovely review but most importantly we are thrilled that you enjoyed your Glenapp experience from the personal service to the wonderful cuisine. Hopefully we can welcome you back to the castle very soon. Best wishes, Jill

10/10 優異

真實旅客

讚好：整潔度
於 2019 年 8 月住了 2 晚
Jill Chalmers, Managing Director 於 2019年8月29日的回應
Dear Guest, Thank you so much for your lovely review but most importantly we are thrilled that you enjoyed your Glenapp experience from the personal service to the wonderful cuisine.I will share your comments with the team who will all be delighted. If you are interested in keeping up to date with castle news and hearing about any of our up and coming special offers, I recommend that you sign up to our newsletter. Hopefully we can welcome you back to the castle very soon. Best wishes, Jill

10/10 優異

真實旅客

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
My family loved it all, the room, food, location, gardens
於 2019 年 7 月住了 1 晚
Jill 於 2019年8月27日的回應
Hello. Delighted that you and your family loved everything about Glenapp Castle - please come back and visit us again soon.

10/10 優異

Keld

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Just perfect
Outstanding 3 days and it will be difficult to match.
於 2019 年 6 月住了 3 晚
Jill 於 2019年8月27日的回應
Thank you Keld for your review. Delighted you had a great time - hope we can welcome you back again soon. Best Wishes. Jill

10/10 優異

debra

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 2 晚
Jill Chalmers, Managing Director 於 2019年6月25日的回應
Dear Guest, Thank you so much for your lovely review but most importantly we are thrilled that you enjoyed your Glenapp experience from the personal service to the wonderful cuisine.I will share your comments with the team who will all be delighted. If you are interested in keeping up to date with castle news and hearing about any of our up and coming special offers, I recommend that you sign up to our newsletter. Hopefully we can welcome you back to the castle very soon. Best wishes, Jill

10/10 優異

Pendril

讚好：整潔度、職員與服務和住宿狀況
Everything great, except that when we booked we informed you that my wife had a breathing problem and used oxygen, and also asked whether you had a lift, to which the answer was yes. On arrival we were given a room on the side without a lift, so my wife was obliged to struggle up and down the stairs. On the side where there was a lift, the sitting room and restaurants required no use of stairs. Obviously you decided to ignore our problem for some other convenience of the hotel management.
於 2019 年 6 月住了 3 晚
. 於 2019年6月25日的回應
Dear Pendril, Thank you for taking time to write. I am glad you enjoyed your visit but was concerned to read about the booking error. We are always keen to accommodate guests in the most appropriate room I am sorry that did not happen on this occasion. We will investigate to ensure this does not happen again. Very best wishes to you both. John Orr

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Brilliant 2 night stay
Excellent stay, 5 star hotel. Exceptional staff and food was excellent. Overall brilliant. Only thing is that the activities nearby eg the boat trip to Ailsa Craig etc are weather dependent. Something to bear in mind.
於 2019 年 3 月住了 2 晚
Jill Chalmers- Managing Director 於 2019年3月15日的回應
Dear Guest, Thank you so much for your lovely review but most importantly we are thrilled that you enjoyed your Glenapp experience from the personal service to the wonderful cuisine.I will share your comments with the team who will all be delighted. If you are interested in keeping up to date with castle news and hearing about any of our up and coming special offers, I recommend that you sign up to our newsletter. Hopefully we can welcome you back to the castle very soon. Best wishes, Jill

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My now fiance and myself have just returned from an absolutely fantastic weekend at Glenapp Castle. From the moment you arrive at the main gates and make your way up the driveway you realise how private, intimate and spcial Glenapp truly is. My partner and were met at the front door whare we were made to feel exceptionally welcome. Our luggage was delivered to our our room promptly, so promptly it was there before us. After we were give a tour of the common rooms we were taken to our room. The room did not disappoint it was beautifully decorated, clean, warm and welcoming. As it was a wee bit late in the evening by the time my partner and I arrived we decided on ordering some snacks to our room rather than have dinner in the hotel. The Saturday morning breakfast was lovely, I had opted for the full grill breakfast, my partner had the crushed avocados served on sourdough toast topped with 2 poached eggs. My partner and I had decided to dine in the hotel in Saturday evening whare we had the 6 course gourmet meal. We decided to sit in the drawing room for a few pre dinner drinks before being led into the dining area . The dining area its self is beautiful and intimate , the meal was both well presented and flavoursome I will honestly say one of the best meals I have ever eaten. It was after dinner when I took my partner for stroll and proposed , we are now hoping to honeymoon at Glenapp. It's beautiful, private and special place to spend a few days with your loved one .
於 2019 年 2 月住了 2 晚
Jill Chalmers Managing Director 於 2019年3月19日的回應
Many Congratulations to you both. Thank you so much for your amazing review but most importantly we are thrilled that you enjoyed your Glenapp experience from the personal service to the wonderful cuisine. Your comments will be very much appreciated by all the team. We would be thrilled to welcome you back to Glenapp for your honeymoon, please contact Siobhan Liddington who would delighted to personally make your arrangements. Best wishes, Jill