Property is beautiful with tons of extra amenities however for the price we paid for the room, we were disappointed that the rooftop pickleball and bowling alley were both an extra fee. We declined playing for that reason and find it pointless to stay in a hotel for this kind of money that charges extra for non food amenities.
Jennifer
2025 年 7 月入住 1 晚
10/10
THE VIEW WAS THE BEST PART
Angela
2025 年 7 月入住 1 晚
10/10
Dina
2025 年 7 月入住 1 晚
10/10
Great
Antione
2025 年 6 月入住 2 晚
8/10
Kyle
2025 年 6 月入住 2 晚
4/10
This is a nice hotel. Our room has a big beautiful window with a view of nothing but hvac equipment. This should be the very last room that they rent out.
Aaron
2025 年 6 月入住 1 晚
8/10
Great hotel though the room was a little small.
Melissa
2025 年 6 月入住 1 晚
10/10
Robby Lee
2025 年 6 月入住 1 晚
8/10
It is a beautiful hotel and it is old. But room wasn’t cleaned very well. There was dried blood on pillow case and sheets. Toilet and shower are in a separate area from the sink, so when you use the bathroom you have to go to another room to wash your hands. No door on the room with the sink/ counter/ mirror to give you privacy while getting ready. A lot of homeless people outside the hotel. Lots yelling and screaming Grand Rapids was dirty drug addicts running in traffic and getting in your face while your trying to cross the street.
Scott
2025 年 6 月入住 2 晚
6/10
Very nice hotel. Clean and staff is friendly. However not very organized. Long line up for valet parking. Waited at least 20 minutes. Room was not ready 2 hours past check in time. Had to wait an additional hour. Very loud area where hotel is located. Rooms are cute but small, very thin walls…. Could hear everything. Nice hotel and served its purpose.
Krista
2025 年 6 月入住 1 晚
10/10
James
2025 年 6 月入住 1 晚
10/10
Beautiful hotel. Great customer service.
Joan
2025 年 6 月入住 1 晚
6/10
Checking in was a nightmare, the lady that tried checking us in confused me for “Emiliano Rodriguez” and said we had checked out even though gave her my license Twice. She did not introduce herself or make any eye contact with me or direct conversations with me, which I found very disrespectful. She triple charged me for the “accidental fee “ which out a hold on those funds for the weekend.she also never communicated to me that she was trying to fix this or find a solution but instead called someone else and they took over . Not only did they charge me 3 times for the accidental fee but then when I checked out they charged me twice for the room Which also put a hold on those funds …. Overall my first experience here was not what I expected for how much a paid for a one night stay.
I did receive a $50 gift card from the last lady I spoke too which was very much appreciated but didn’t really do much with all my funds holding.
Angelica
2025 年 6 月入住 1 晚
10/10
Gorgeous hotel and location is ideal. Restaurants on site were fantastic. Highly recommend.
Amanda
2025 年 6 月入住 2 晚
8/10
Beautiful property and nice staff.
MENDY
2025 年 6 月入住 1 晚
8/10
Heather
2025 年 6 月入住 1 晚
10/10
Brian and Samantha
2025 年 6 月入住 1 晚
10/10
Beautiful hotel, our absolute favorite to stay at in GR. Walking distance to everything we need.
Gail
2025 年 6 月入住 1 晚
10/10
Staff is amazing. Valet parking and bell service is really convenient and makes check in super easy! We were able to check in early, right upon arrival, which was really nice!!
LeAnna
2025 年 6 月入住 1 晚
10/10
Great room. Standard room had tons of room with a large living room and walkin closet. Old world class designed! Easy and safe walk to Arena, downtown and lots of dining options a walk away.
I lost my parking receipt so I had to pay $64 for the 1/2 day we actually stayed. It is free with receipt so be careful and don't lose. I told staff I lost it and they just said sorry, like there was nothing they could do. Other than that, this is a really nice hotel and i would stay there again if I returned.
Anthony
2025 年 6 月入住 1 晚
2/10
Checked in after 4pm and room wasn’t ready. Air conditioning did not work in our suite. Valet would not answer the phone. Waited over 30 minutes to get vehicle in valet. Very poorly run hotel
Aaron
2025 年 6 月入住 1 晚
8/10
Nice stay
Our rooms bathroom was way too little. The water closet was too industrial
Noisy between walls . We could hear our neighbors talking VERY clear! Chair stained, entry doors so tiny. Very interesting.
Great location!!