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本摩爾酒店的評價

3 out of 5
本摩爾酒店
53-57 High Street, Grantown-on-Spey, Scotland

評價

6.8
10 分評分，優異；87 則評價中有 15 則" "
8 分評分，不錯；87 則評價中有 32 則" "
6 分評分，一般；87 則評價中有 21 則" "
4 分評分，欠佳；87 則評價中有 12 則" "
2 分評分，很差；87 則評價中有 7 則" "

7.4/10 

整潔度

7.4/10 

職員與服務

6.6/10 

設施服務

6.4/10 

住宿狀況

8.0/10 

環保程度

評價

6/10 一般

Graeme

讚好：整潔度和職員與服務
於 2021 年 6 月住了 1 晚

10/10 優異

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Haste ye back
Always a pleasure coming back here. Once the lockdown is over I’ll be looking forward to the breakfasts they do. Friendly and welcoming
於 2020 年 12 月住了 2 晚

10/10 優異

Thomas

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Benmhor Hotel
Very comfortable and clean good food and drink. Excellent staff very pleasant have booked again for next year
於 2020 年 8 月住了 4 晚

4/10 欠佳

Alan

商務旅客
讚好：整潔度
不滿：職員與服務、住宿狀況和客房舒適度
on Arrival there was no one at reception and after waiting 5 mins I had to call the hotel for some one to assist with check in, when staff did arrive they didn’t have our reservation and only when I showed them my email from hotels.com did they accept we had reserved a room, given room on top floor, 3 floors with no lift in the hotel, the room was described as deluxe but was very small and there was no heating on either that night or in the morning, they did leave a small plug in heater which kept cutting out and the shower took 5 mins to heat up.
於 2020 年 1 月住了 1 晚
Cheshta 於 2020年1月15日的回應
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Friendly budget stay
Undergoing redecoration can't complain about a budget overnight stay in a clean comfortable room with a great shower.
於 2019 年 12 月住了 1 晚
Ammy 於 2019年12月8日的回應
We appreciate your feedback. Hope to welcome you soon :) Regards, Ammy.

8/10 不錯

Andrew (Peterhead)

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Warm, clean, great bar and good food. Vegan and vegetarian menus a nice surprise.
於 2019 年 11 月住了 1 晚
Ammy 於 2019年11月22日的回應
Thanks for taking out your valuable time to rate us, Andrew! We will work even harder to make your stay a memorable one :) Regards, Ammy.

4/10 欠佳

真實旅客

伴侶同遊, 多人同遊
不滿：設施服務和住宿狀況
The young man Ryan behind the desk was lovely and helpful. The older gentlemen made us feel like we were a burden and he didn’t want us there. Very unfriendly unlike anywhere else we have stayed. To be fair to him he was also rude to people at the bar so at least he was consistent. The property is under a slow renovation which itself is fine, however if you have vacant rooms (they did) why put us in a 1970 room at the back of the hotel. Did not walk barefoot on the carpet and used soap in the bathroom. We were only here for 1 night so it was ok. Friends were in a refurbished room and said it wasn’t great.
於 2019 年 10 月住了 1 晚
Ammy 於 2019年11月22日的回應
Sorry for the discommode. We understand that we were not able to live up to your expectations. Do not worry we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、職員與服務和設施服務
Staff friendly. Room and linen clean. Fabric of halls and rooms tired.
於 2019 年 10 月住了 1 晚
Ammy 於 2019年11月22日的回應
Hey, Thanks for making our day by your charming words. Glad you liked our services. Regards, Ammy.

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Handy central location. Car park at rear. Staff very friendly and helpful. |Building old but bedroom and en-suite comfortable and functional.
於 2019 年 9 月住了 3 晚
Ammy 於 2019年11月22日的回應
Great to hear this. Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

4/10 欠佳

真實旅客

伴侶同遊
不滿：住宿狀況
The hotel is still in a construction phase. Some rooms are good and some are in need of upgrading. Restaurant and food are good. But a lack of staffing does not help they tried their best.
於 2019 年 9 月住了 5 晚

4/10 欠佳

John

不滿：職員與服務和住宿狀況
Poor service levels.
Hotel is not what we expected of a hotel that has just been recently refurbished. Rooms ok but housekeeping leaves a lot to be desired. Towels not changed in 4 days and no refills of tea and milk, had to ask for milk still waiting for towels to be changed! Breakfast ok but had to ask for orange juice and hot water refills daily as no one is taking responsibility of the breakfast service. Seems to be a lack of staff as owner seems to be jack of all trades and master of none 😟. Unfortunately will not be returning.
於 2019 年 8 月住了 4 晚

10/10 優異

真實旅客

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice friendly staff. Great selection of whiskey in the bar
於 2019 年 8 月住了 1 晚

6/10 一般

Isabel

讚好：整潔度和職員與服務
Mixed bag
Great location, slightly tired and the descriptions are a bit misleading - it’s an old fashioned hotel and you shouldn’t expect a Premier Inn. But the bathroom and bed were clean and it was well worth the £58 we paid. The bar was in need of some serious cheering up but the food was good value. So bit of a mixed review but would certainly use again if stopping over for a night in that part of the world.
於 2019 年 8 月住了 1 晚

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Llegamos a las 14h y aun debimos esperar casi una hora para la entrada. Hab y baño bien, correcto
於 2019 年 8 月住了 1 晚

6/10 一般

真實旅客

伴侶同遊
讚好：職員與服務
不滿：住宿狀況
A bit old, needs to be completely refurnished. The room was to hot.
於 2019 年 7 月住了 1 晚

4/10 欠佳

真實旅客

家人同遊
不滿：設施服務和住宿狀況
Hotellet er i dårlig stand og hele stedet virker trist og nedslidt.
於 2019 年 8 月住了 2 晚

4/10 欠佳

真實旅客

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The property was very old and not cleaned well. Things didn't work.. Had to keep going into the pub to find the receptionist!! Not great, wouldn't recommend.
於 2019 年 7 月住了 1 晚

4/10 欠佳

E

多人同遊
不滿：職員與服務、住宿狀況和客房舒適度
Tired needs renovating
於 2019 年 7 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 7 月住了 1 晚

8/10 不錯

Andre

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Prima hotel en locatie
Mooie kamer, onlangs gerenoveerd, iets aan de kleine kant, geen stoelen in de kamer. Heerlijk gegeten.
於 2019 年 7 月住了 2 晚

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Un hôtel encore dans son jus, une chambre spacieuse et un lit confortable pour une nuit d'étape mais la salle de bain serait à rénover. Bon diner servi au bar dans une ambiance sympathique. Un bémol pour le petit déjeuner servi lentement et trop tardivement.
於 2019 年 6 月住了 1 晚

4/10 欠佳

真實旅客

讚好：整潔度
不滿：職員與服務、住宿狀況和客房舒適度
Needs work
Tired hotel with paper-thin walls. "King-size" bed booked was two singles shoved together with a gap.
於 2019 年 7 月住了 1 晚

6/10 一般

真實旅客

於 2019 年 6 月住了 1 晚

2/10 很差

Angela

不滿：整潔度、住宿狀況和客房舒適度
Avoid to save disappointment.
Hotel is run down was not impressed with lad at reception then meet with the cleaners room door open on way to room it was disgusting, every thing dumped on the floor.Then on to room was not Hovered and bits from last guest's and was just a mess decorating and cupboards from the 70s and bathroom with bits not painted. Bed collapsed half way through the night when my husband got up for toilet. Over all not a pleasant place to stay and would recommend you give it a miss and avoid disappointment.
於 2019 年 6 月住了 1 晚

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Disappointing!!!!
Very poor. Hotel past it’s best and very poorly staffed.Dusappointing
於 2019 年 6 月住了 1 晚

2/10 很差

真實旅客

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Didn't stay, first room carpet was absolutely filthy, hadn't been hoovered. Got an upgrade after complaining and that room was the same so we left and booked in to another hotel.
於 2019 年 6 月住了 4 晚

4/10 欠佳

真實旅客

家人同遊
不滿：職員與服務、設施服務和住宿狀況
Wir hatten ein "frisch renoviertes" Zimmer mit Dusche in dem man sich fühlte ein Hering in der Dose. Das Fenster ließ sich nicht öffnen und die Heizung funktionierte nicht. Man hört von nebenan die Musik und die Gespräche der Handwerker. Bei Buchungs des Hotels gab es hierzu keinerlei Information. Das zweite Zimmer war ähnlich, im Badzimmer stank es aus den Abflüssen und sah nicht wirklich einladend aus. Nach Toilettenpapier musste man fragen. Das Frühstück war nicht überzeugend, die Auswahl nicht groß. Am zweiten Morgen mussten wir sehr lange warten bis wir das Frühstück bekamen, da uns niemand gesagt hatte, dass wir es hätten am Abend vorher auswählen müssen. Einige Bestandteile des Frühstück waren so fettig, dass man es nicht essen konnte. Für jemanden der keine Ansprüche hat, war der Preis von 50,00 Pfund pro Nacht wahrscheinlich ok. Fazit - Nie mehr wieder.
於 2019 年 6 月住了 2 晚

6/10 一般

真實旅客

伴侶同遊
讚好：整潔度
Room was clean and ok for the price. Nice breakfast, but not everything on the menue was available. Staff could be a bit more friendly.
於 2019 年 6 月住了 4 晚

8/10 不錯

Carolyn

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great value for money
It was a lovely stay hall and stair carpets seen better times but they were refurbishing slowly, what had been done was lovely
於 2019 年 6 月住了 2 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice & helpful staffs , car park available, Good breakfast, Hotel location is fine
於 2019 年 5 月住了 1 晚

2/10 很差

真實旅客

伴侶同遊
Asked for double room given room for single use but double bed put in. Only 1 cup for coffee. Quilt did not fit bed. Too small. Light bulb fused. Avoid room 11
於 2019 年 5 月住了 1 晚

6/10 一般

Graham

於 2019 年 4 月住了 1 晚

6/10 一般

Gerard

讚好：整潔度和職員與服務
於 2019 年 3 月住了 1 晚

10/10 優異

Joe

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 1 晚

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely place in the heart of grantown. Great stay for 1 night for good price
於 2019 年 3 月住了 1 晚

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度和職員與服務
The breakfast was excellent and we also had an excellent evening meal. The décor is a bit dated in the rooms
於 2019 年 3 月住了 1 晚

10/10 優異

Cameron

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent
The receptionist was very friendly and polite and the information pack provided in the room was very helpful.
於 2019 年 2 月住了 1 晚

6/10 一般

真實旅客

讚好：整潔度和職員與服務
Great staff and brilliant breakfast....
Attentive friendly staff and great breakfast, unfortunately our room was a bit shabby.....possibly mid-upgrade!
於 2019 年 1 月住了 1 晚

10/10 優異

Kirk

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 1 晚

6/10 一般

Christine

讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
Great location and friendly staff
We had no heat in the first room and they were kind enough to move us to another room. A little better but alas still a bit cold and only a thin converter to keep us warm.
於 2018 年 12 月住了 1 晚

10/10 優異

Graham

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Staff were excellent and food was very good.No complaints about anything.
於 2018 年 12 月住了 2 晚

8/10 不錯

真實旅客

於 2018 年 11 月住了 4 晚

10/10 優異

Kenny (Baldwyn, MS)

讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked that it was an older building being used as an hotel. The breakfasts were excellent. Rooms were very comfortable and the staff was very nice.
於 2018 年 11 月住了 2 晚

8/10 不錯

Rob (Abingdon)

讚好：整潔度、職員與服務和客房舒適度
Lovely staff, nice and clean room although there was a bit noisy traffic.
於 2018 年 10 月住了 11 晚

6/10 一般

真實旅客

讚好：整潔度和職員與服務
Bed was comfy and breakfasts very good. Room needed a bit of TLC though.
於 2018 年 10 月住了 4 晚

10/10 優異

John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent and a good price
I stopped here halfway through a hike from Aviemore to Aberlour. I don't usually bother leaving reviews but this really is a lovely hotel - comfortable, helpful staff, chatty locals in the bar and a very nice breakfast made to order.
於 2018 年 6 月住了 1 晚

8/10 不錯

Cairngorms

讚好：客房舒適度
於 2018 年 10 月住了 1 晚

6/10 一般

SUSAN

讚好：整潔度和職員與服務
不滿：住宿狀況
Old but okay
Hotel is old and needs updating. It was very central for us visiting family in the area.
於 2018 年 9 月住了 3 晚

8/10 不錯

Eric (Paisley)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stopover
Nice dinner ! Breakfast was great, staff are really pleasant , I like the relaxed vibe of the hotel,
於 2018 年 9 月住了 1 晚

10/10 優異

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Friendly and welcoming
Great place to stay, value for money and a quality breakfast cooked to order. The owner went out her way to accommodate the change to our booking and also helped out when my wife became ill prior to checking out and although another room wasn’t available, she extended the checkout time to allow my wife to recover from a nasty migraine. This isn’t the first time I’ve stayed here, and I’m glad to say we will most definitely be back. I hope that they reopen the restaurant again soon also.
於 2018 年 9 月住了 2 晚