2/10 很差
Sarah
家人同遊
2024年5月9日
不滿:整潔度、職員與服務、設施服務和住宿狀況
The property is in very poor condition. The pull out couch was broken, stains everywhere and bugs! Furniture and carpet was ripped and it smelled of urine. We immediately went down for a refund after taking pictures and a video. They said only the owner could process the refund and it may take a day or two to reach her. After multiple calls and emails to her over 3 days without any contact we went back as we were told she would be at the property. She was not. We have been unable to reach anyone regarding our refund. The hotel clerk next door said this happens all the time and it's a scam. Once you pay the full amount then see the rooms, they refuse a refund and will not respond. It was the worst hotel we have ever been in.
Sarah
於 2024 年 5 月住了 3 晚