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Reviews of Hanoi Graceful Hotel

3 out of 5
Hanoi Graceful Hotel
21 Hang Phen, Hoan Kiem, Hanoi

Reviews

8.4

Very good

Rating 10 - Excellent. 42 out of 108 reviews" "
Rating 8 - Good. 47 out of 108 reviews" "
Rating 6 - Okay. 15 out of 108 reviews" "
Rating 4 - Poor. 2 out of 108 reviews" "
Rating 2 - Terrible. 2 out of 108 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, No hassle
The hotel staff was immediately welcoming when I arrived. The hotel made me feel very comfortable and at ease. My room was clean and comfortable. Staff arranged a ride for me to the airport. Highly recommend!
Stayed 2 nights in Feb 2023
Response from Ha Nguyen on 1 Mar 2023
Dear Aaron,Warmest greeting from Hanoi Graceful hotelThanks so much for your choosing our hotel among thousands of hotels in Hanoi for your special vacation. By the way, let us show our big thanks for giving us nice and lovely words about your memorable time in here. We believe that with a sweetheart you have, all the time, everywhere you go, whoever you are, you know how to keep your eyes happy. For the hard-working people in hospitality like us, your experiences here are the biggest gift to make us much more spirit to serve the customers better and better.We wish you good health, happiness, and success in always!Customer Services Department & Ha Noi Graceful Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Service with a smile
A last minute change of plan due to COVID closure of booked hotel saw us check in here. It was late but the greeting was still friendly and welcoming. Cosy, basic but well enough appointed hotel in Ha Noi's Old Quarter. Due to low customer numbers, hotel restaurant was not operating. Easy walking distance to lots around ... shops, restaurants, cafes
Stayed 3 nights in Aug 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Daniel

Liked: Cleanliness
Disliked: Staff & service
Horrible service staff without regards for guests
We stayed three nights in this hotel and the first two nights we asked for and were given a twin room since my traveling mate has a terrible snoring condition. The third night we came back after a long 8 hours bus ride to a room with only one bed. After we explained to them there must be a mistake since we have always asked for a twin room, they insisted we didn’t make the request for the third night and thus they were out of twin rooms for the night. Despite explaining the snoring condition and the fact that we have stayed at the same hotel for the past two nights, the hotel receptionist couldn’t be bothered and insisted that was the only solution despite it was 11pm and clearly they have two other empty rooms. Faced with this insistence disregard for our welfare, we had no choice but to forfeit our paid hotel room and book another twin room at another hotel down the road. The hotel might be new and shiny but the service staff have low service standards and clearly do not care for their guests.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was outdated, dark, dirty and broken including a whole in the ceiling The WiFi did not work in the room
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Great place nice and clean The staff is really helpful and polite The room was good... unless you are booking a balcony room...you may not have much of a view and will probably keep your curtains close... but it will be like that for most hotels in Hanoi unless it may be a very high end type and price hotel... I would go back personally
Stayed 1 night in Jan 2019

10/10 Excellent

chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location I
Stayed 1 night in Jan 2019

10/10 Excellent

JANG HYUK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

10/10 Excellent

Villia M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay, lovely staff
The hotel was clean, comfortable and well situated and the staff was very efficient kind, courteous and helpful. I had a nice room and it was surprisingly quiet for a street side room.

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Great hotel in Old quarter. Value priced. Staff very helpful.
Dear Mr. Roy Thank you very much. Hope to see you next time Customer Service Team

6/10 Okay

Jens

Disliked: Cleanliness
hotel was overbooked and they move us for a night in another (ugly) hotel ....

8/10 Good

Venkatesh, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
It is a very good hotel. Rooms were compact and cozy. It is ideally located in Old Quarter and night markets were 10 minutes away. The hotel staff were very friendly. Will definitely recommend this hotel!

10/10 Excellent

Ian, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent
Excellent hotel, staff are very helpful, right in the middle of the old quarter, walk to just about everything in Hanoi

10/10 Excellent

Nigel R.

Liked: Cleanliness, staff & service, room comfort
Every cloud has a silver lining.
I must say that our visit did not begin well as there were various problems with our room. I am not, by nature, a complainer, but on this occasion I did confront the manager the first morning. He was concerned and immediately transferred us to a superior room. Additionally, he helped us to plan a visit to Halong Bay which fulfilled all our requirements, and also to organise our onward transport. When we returned from Halong Bay we had been transferred to a deluxe room which was delightful. In essence all the staff were friendly, polite and helpful.

6/10 Okay

Seng Ieong

Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Pete, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and Helpful
The hotel is located in the midst of the old quarter which allows access to most places of interest if you are prepared to walk a little. For a budget hotel it is very good value for money, the room was clean and everything worked, nice hot water which is a blessing during the New Year period as the weather can be quite cold. The breakfast is very good, again for the price, it is a buffet but they will also cook an omelete, scrambled egg or something else fresh if you wish. The staff are very helpful, the waitress and especially Lee, the young man in reception , who's command of English was good and he gave us a lot of advice which was not a hard sell to book through the hotel. We would definitely recommend this hotel for a good budget stay in Hanoi. Peter and Carol Barker (Malaysia).

8/10 Good

Tuyen, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service in the middle of the Old Quarter
I stayed at the top floor (Executive Balcony) which was a very spacious room with an amazing balcony over looking the Old Quarter. Service was very good and the location is also very good -- right in the Old Quarter but in a relatively quiet side street. But note that the Old Quarter is always jammed with traffic (which is interesting for the visitor) and lots of one-way streets so sometimes taxis cannot find the hotel quite easily. Best is to buy a data 3G sim-card when you're in VN (3GB for under $20) and then you can track yourself (and in taxi) via Google map!

8/10 Good

Max, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, in the heart of the old town
Exceptional staff went out of their way to help and arrange on travel. Value for money facilities.

10/10 Excellent

Damien W.

Liked: Cleanliness, staff & service, room comfort
Great Location and amazing staff
This is a really lovely hotel in the centre of Hanoi's old quarter. Easy to walk to most of the museums and other attractions. The staff are incredible they make you feel so special and important. They arranged tours, taxis, carried bags, opened doors and served breakfast very professionally. The room was really clean, a good size, very comfy bed and quiet too. Breakfast each morning and free wi-fi were fabulous also. All I can say is this was an exceptional experience. I would 100 recommend it as a memorable place to stay in Hanoi.

10/10 Excellent

Daniel, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and wonderful staff
The hotel is in an excellent location, in a quiet street yet close to the heart of the old town. The staff are extremely helpful and gave excellent advice throughout our stay.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The hotel bed were the worst felt like I was on the floor, no window this did tell us when we booked I know we did pay much but would have probably considered a different hotel. No hot water in shower... Will not recommend this hotel.

6/10 Okay

brian, hythe Southampton UK

Liked: Staff & service
Disliked: Room comfort
Friendly
Very small rooms but the staff are really helpful and friendly.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Could have been better
Room is comfortable and location is good. Quiet alley in old quarter. Ants gather quickly if you don't clear your leftover coffee or tea in the room. Spotted some ants at the table in the breakfast room too. Breakfast is not impressive or delicious, just something to keep you full, that's all. The hotel is alright overall but there're many similar (in fact, newer, nicer AND better value) accommodation options in the old quarter.

8/10 Good

Ishak, Selangor, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, clean & comfort room & nice staff.
It was a nice & pleasant stay at Hanoi Graceful Hotel.

10/10 Excellent

Francis, Bangkok Thailand

Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel was wonderful .
The hotel staff was wonderful and very helpful . The room was clean . I would stay at this hotel again .

10/10 Excellent

Brian, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, city hotel in the old town quarter
I stayed for six nights over New Year. I needed some R and R from my strenuous job in a school in the countryside in Thailand and I got exactly what I wanted and more. My room was so beautifully furnished. Everything worked so well together. A lot of thought and expense had gone in to it. It was cute and pretty and bijou in a boutique way. I was able to relax and recouperate and gather my strength for the following term's work. I missed my hotel room, for it was simply the perfect place for me to relax and enjoy.

10/10 Excellent

Brian, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, city hotel in the old town quarter
I stayed for six nights over New Year. I needed some R and R from my strenuous job in a school in the countryside in Thailand and I got exactly what I wanted and more. My room was so beautifully furnished. Everything worked so well together. A lot of thought and expense had gone in to it. It was cute and pretty and bijou in a boutique way. I was able to relax and recouperate and gather my strength for the following term's work. I missed my hotel room, for it was simply the perfect place for me to relax and enjoy.

10/10 Excellent

mjlpsu, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hanoi Graceful wasn't in the most exciting part of the Old Quarter, but the whole area isn't that large, so it wasn't a problem. I stayed for two weeks and worked out of the hotel--it was quiet and comfortable for that time. The best reason to stay though was the staff. Everyone at the hotel was friendly and helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jaslin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easily accessible to market.
Convenient location to Dong Xuan Market. Pleasant Hotel manager welcoming guest and also ensuring a take away breakfast for those who need to check out early in the morning.

10/10 Excellent

HS, SINGAPORE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back again
Would go back again if I ever come to Hanoi. Receptionist very helpful in directing and giving ideas on where to go.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Our stay in Hanoi
The traffic in Hanoi has to be seen to be believed, the hotel staff were so kind and could not do enough for us. Some of the rooms have no windows which was a bit unusual for us,but we were given a room with a window when we asked to change.The hotel has no bar so you have to go out and search for a cafe/bar.The choice and range of food on offer did not cater for our taste.However we did not starve, we cannot praise the staff enough they made the trip for us.

10/10 Excellent

Judith, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting location in Historic Center
This is a return visit, the first time for three week and this visit for almost two weeks. I returned because the first visit was so pleasant Excellent breakfast and staff. All the rooms are very nicely decorated and comfortable BUT not all the rooms have outside windows. Buildings in the Historic area are generally long and narrow with not a lot of light except at each end. Walk outside and it is crowded, traffic crazed, noisy and very colorful. That is the charm of the area and the hotel. Lots of good places to eat. Very safe of crime, but often hard to walk because of all the street activity. The Graceful is as good as it gets for the price. It is a very good value. But be forewarned, if booking through Expedia and you lessen the days of your stay, the Graceful would not credit the money as it was paid to Expedia. I could have cancelled and re-booked with corrected date BUT I then would have lost my original early booking and I might have lost the room. .

10/10 Excellent

Andrew, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good home base for Hanoi's Old Quarter
Staff very helpful and spoke English reasonably well. Gave recommendations for food and sightseeing. Helped arrange for transport to airport (which was cheaper than the regular taxis) and trains to Sapa (with no extra charge that I can tell), and taxi to the train station at the rate for "locals". Not once did I feel I was being cheated by the hotel as a tourist. Hotel tried to sell other day tour packages but was not pushy and respected our decision to DIY. Half day rates available when we checked out at 7.30pm for a train, and checked in at 5am upon arriving on early train. Breakfast was decent and adequate but not exceptionally yummy.

10/10 Excellent

Jozun, Nagoya and New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Simple, but Excellent"
My friends and I stayed at Hanoi Graceful Hotel for 3 nights in October 2013, and everything was perfect. My friends stayed in a double room and I stayed in a single room, but I had a queen size bed, maybe I was just lucky. The mattress: not too soft or too hard it was just perfect. The same was the pillow. It seems unbelievable, but I slept better there than in my own bed. Also, what made me very comfortable was that I could easily adjust the room temperature. The same for the shower, it was very easy to adjust the temperature, and plenty of water. They had all I needed, tooth brush, tooth paste, shampoo, soap, hair dryer…. They had also slippers to walk in the room, but it was not necessary, because the floor was impeccably clean. That was nice, because I like walking barefoot. WiFi internet was free, fast, and working without any problems in the rooms (I stayed on the 7th floor). Electric kettle was nice to make coffee or tea any time I wanted to. Everything was working perfectly (I did not try the TV, because I do not watch it). The breakfast had a variety of dishes Eastern and Western style, I am sure anyone will find their taste there. All the staffs at front desk were very friendly. They were always ready to help me; giving me maps and information on restaurants, attractions, and places I wanted to go. They also offer pick up/drop off, and tour services. I went to Ha Long Bay with a tour booked by Mr.Lee, and everything was perfect.

8/10 Good

Greg and Naree, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in the old quarter
This hotel is in the old quarter and walking distance to the water puppets and lake if you have a good sense of direction and can read a map, if not you can get a cab or cyclo. Staff are more than helpful with ideas on things to do, cold water in the A/C foyer after a hot day spent sightseeing and meal ideas either inhouse or nearby restarants. Try Gecko just a block away for cold beers and good food - Western or Asian. Nearby hardware Street was interesting. Our room had a balcony which was great to eat on and look at the view accross the city. Felt comfortable staying here.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hanoi , Ha Noi
We stayed here more than four days and had a wonderfull time. It was like being at home with family who looked after you. When I told the manager that I had trouble with a shop he immediately helpt to solve the problem. Its hard to get to the bottom of things if you cant speak or understand the language. Nothing was to difficult or a problem and they are friendly and helpfull. Also recommended some great restaurants hier in the old city which gave a culinary experience we would not have had otherwise.
Friendly staff

8/10 Good

Ana

Liked: Staff & service

10/10 Excellent

Bobby Low

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hanoi gracefulness experience .
It was my first trip to Hanoi , and I pick Hanoi graceful hotel for my 4 days stay. The staff was very warm, friendly , gracefulness, and very family base hotel. The staff will are very automatic. I would recommend more people to stay in Hanoi graceful hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vietnam!!
The hotel was great! The staff were very friendly and they will try to answer to your requests.

10/10 Excellent

Luke, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay in hanoi old quarter
A very spacious room and large balcony with a cool city view. The staff are super friendly and helpful. I booked some really good tours through the hotel including halon bay and sapa. I got very good prices and excellent tour experiences. Have a good chat with the staff and they'll help you with anything you need for your stay!

10/10 Excellent

Belle, Perth WA, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Little Gem
The Hanoi Graceful is located in one of the more quiet streets in the old quarter. It is a fairly small hotel but the service and amenities are excellent. From the moment you walk into the reception area it is obvious that attention to detail and quality are two important aspects of this hotel. Although our room is fairly small it is equipped with everything we need. Cupboard space is a little limited but we still managed ok. The room decor is pleasant and the bathroom is especially nice. Everything was spotlessly clean and the room is serviced every day. The hotel provides free Wi-Fi internet access and a buffet breakfast that includes things like fried rice, noodles, bacon, egg, sausage, fruit juice, toast, jam, coffee fruit and more. The TV is a large flat screen model and a number of English language channels are available such as movies, CNN, sports, children’s channels, Animal Planet, Nat Geo and a few others. Other facilities in the room are coffee and tea making facilities and bottled water is supplied every day. If you need to plug in electronic devices then an adaptor is available from reception but remember Vietnam runs on 220v so anyone with 110v appliances has to have their own transformer as well. Being located in the old quarter is great as there are all sorts of things to see and do within walking distance. We really can't find any faults with the hotel and Mr. Lee and his staff are extraordinarily helpful.
Reception
Street view
Firm but comfortable bed
Bathroom

8/10 Good

Tom and Leanne, Australia

Liked: Cleanliness, staff & service
Great staff
Located in the old section of Hanoi. Walking distance to all the attractions. English speaking staff (Ha was on the front desk and was fantastic) who are willing to help with anything. Very enjoyable. Good value for money

10/10 Excellent

jo, Vancouver, BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recomended!
Graceful hotel surpised us. The front desk clerk and the staffs were very nice and helpful, the room decor was pretty and most importantly its very clean. Bfast was good for what it is. Overall it made our first time visit to hanoi unforgetable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Old Hanoi
Very nice hotel. Central to the old quarter in Hanoi. Very reasonable cost and staff all very friendly and helpful. I will book again for my next trip.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hanoi Amazing Hotel
The room was clean and the staff were friendly and helpful. The location is handy for tourists acess to the 'old town'. Unfortunately the bed was very, very hard. There was overnight construction carried on next door, which woke us up on several occasions.

6/10 Okay

Maya

Liked: Staff & service
Disliked: Property conditions & facilities
Good introduction to Vietnam
Location = 7 minute walk from the lake, around the corner from bat Dan street which has dome of the best eats in town in my opinion, y easy to find. Service = friendly y happy; always wanting to help or chat Rooms = I had a huge bed but breakfast starts at 6 y the walls are thin so it got loud early in the morning so I couldn't ever sleep in. That y I never did get any hot water in my room so chilly showers were the start to the day. Not a bad hotel but I saw much nicer ones fir the sane price nearby so I won't be staying here again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort