Hatsukaichi Holidays

Great location, perfect size, accomodating and friendly staff! Will recommend to others.

Stay was alright. Room was big, bed comfortable but our experience was tainted by the fact our luggage delivery wasn’t done properly and none of the two staff confirmed a date, emailed us after we checked out to tell us that not only the luggage was still at the hotel (I have it to them the day before in the hope of receiving it at the next hotel 48hrs later…) I was offered to send it straight to the airport but refused a refund or compensation for the stress + the fact that I had to buy clothes as I was left with no luggage for for 2 days which I find disappointing. Other than that, hotel is located in a good spot, bath was enjoyable and comfy , bed very comfy and we didn’t have any cleanliness issues. Our room had a lovely view, we loved that we could use our Netflix and other services on the TV. So it was overall good, just felt the customer service could have been a bit better

Room was spotless and spacious - beautiful shower and tub and the breakfast (added) was amazing!

In our almost three week holiday in Japan we stayed at nine (!) hotels and while they were honestly all great this one was my absolute favorite. I loved the amazing view from our room on the 22nd floor; the complimentary drinks and snacks in the lounge on the 25th floor so you could chill in the evening with a panoramic view of the city lights without having to leave the building; the fact that housekeeping gives you fresh pyjamas every day (such a luxury!) Great location too, being an easy walk from Peace Park and the main shopping arcade streets. But the absolute best thing about this hotel are the staff. They are unfailingly kind and courteous as well as professional, I felt so taken care of. I would especially like to compliment the ladies working the morning of January 20, 2026 - thank you for being so lovely and helpful, they deserve praise and a raise :) I can’t wait to stay here again.

The staff were so friendly and willing to help with anything we needed. Our room was spotless and very nice. The hotel was quiet, even being right next to the train station. Would definitely stay here again!