Hatsukaichi Holidays

Kind staff and easy check in

Stay was alright. Room was big, bed comfortable but our experience was tainted by the fact our luggage delivery wasn’t done properly and none of the two staff confirmed a date, emailed us after we checked out to tell us that not only the luggage was still at the hotel (I have it to them the day before in the hope of receiving it at the next hotel 48hrs later…) I was offered to send it straight to the airport but refused a refund or compensation for the stress + the fact that I had to buy clothes as I was left with no luggage for for 2 days which I find disappointing. Other than that, hotel is located in a good spot, bath was enjoyable and comfy , bed very comfy and we didn’t have any cleanliness issues. Our room had a lovely view, we loved that we could use our Netflix and other services on the TV. So it was overall good, just felt the customer service could have been a bit better

Let me start off by saying that the location of this hotel is fantastic. The room we booked, Japanese Western with open air bath, non smoking, was spacious and comfortable and we were able to see the Torii gate from our window. However, there was also peeling wallpaper, a large amount of dust bunnies under the bed and even missing blinds on the window. We had to ring down to the front desk at 9pm to request the blinds be replaced otherwise the building lights would light up the whole room. They promptly attended to the matter, but why they hadn't fixed it prior to selling the room seems like a major oversight. Lastly, if you're looking for a literal open air bath, this is not your place. The window slides open just a crack, therefore, the room title is a bit misleading.

I am not tech savvy. But Grand Base made check in & check out so easy. I’m so happy with their hotel. Our room is roomy and very clean & new. There is washer and air & heat dry in the bathroom for your laundry. I love how you can shower and use the same space for air or heat dry for your clean laundry. What a great technology. We truly enjoyed this hotel. It is a bit walking from Hiroshima Station and away from tourist crowd. But very safe. Highly recommended!