New London Hempstead Houses Hotels

"My daughter and her significant other attended a weekend event and I booked a room for them. When they got to the hotel room, the bed was broken. After bringing this to the attention of the front desk, they were moved to a sister hotel across the way for the duration of their trip. "

"I think this property needs to update its photos. There were green lights on the ceiling, green lights in the kitchen. The lights would go on and off on their own even if you didn't pass them this unit was pieced meal together. It was done quickly to rent, but didn't take in consideration for the guests. The coffee pot only made 4 cups. What does it cost for a regular coffee pot? The table and the chairs don't match chair is too high table too low.There's no dishwasher which is not a problem, but there are no towels to dry the dishes for one night. Parking on the street we almost didn't get it. I'm glad we only had one vehicle. I wouldn't have been able to park the second one.It worked, but I would not recommend it for anybody that has more than two people, tops three. "

"Staff was kind but no extra washcloths the property has a lot of dog poop. The bath soap smells really good."

"yes"

"No water in pool and construction outside of room. Drove hours for a decent hotel with an indoor pool and there wasnt one when we got there. Asked for a refund within 1 hour of check in and was refused. Desk lied to booking agent. The whole experience was terrible. Check out is at 11am, was locked out of my room at 9:45am"

"Very clean and comfortable bed."

"First of all if you stay here definitely eat dinner at La Luna the drinks the garlic bread the pasta everything was delicious. Back to the hotel. The front desk staff sorry I don't remember your name I think manager was so welcoming and understanding. She was polite and helped us get new keys when ours didn't work. Fresh towel for the pool, helped our kids get snacks and paper products for late night warm ups. The pool is a nice size love the large steps to relax on their are bathroom and a shower in the pool so you don't have to leave my only complaint is the window from the conference room that over looks the pool from inside. We were swimming while there was a conference and had no clue they could see us the whole time a little uncomfortable. Especially since there were chairs directly next to the window where we took off our swimsuit covers. The rooms were clean and beds soft. Biggest complaint was that there was an event at night that the hotel was not aware of and it could be heard in our room so loudly. The restaurant/bar should make the hotel aware of these events so customers are aware of the noise. Thankfully they turned off the music a little after 10:30 but 3 hours of loud pumping music I had a pretty nice headache. Ended with a little breakfast buffet in the restaurant about $20 buffet of eggs, potatoes, bacon sausage variety of breads, muffins and bagels and some fresh fruit"

"We had such a wonderful stay! William was absolutely great. We checked in pretty late, and he stayed up to give us the warmest welcome. He personally showed us everything and made us feel so comfortable right away, especially by explaining how clean and sanitary everything in the room was — which we really appreciated.The breakfast was delicious, and the whole atmosphere was quiet and calming — exactly what we needed. Check-in and check-out were both super easy and stress-free.The bed was incredibly comfortable, the private bathroom was very nice, and the coffee area and kitchen were beautiful and well kept.We would definitely stay here again and highly recommend it!"

"The place was nice, bright and clean. There were no washcloths, so we purchased a few to use. The hot water tank was too small for more than two people to shower. Anyone else showering would have to wait for the water to heat up again or take a cold shower. Overall a great place. "