High Point hotels in Pasadena

"The staff stole an $80 medicated rub from my wifes toiletries that she uses on my back (I've broken 13 vertabra in the past and that's why I have it). It was in a tote bag on the ground next the phone in the room. We came back from lunch and the tote bag was empty. They had emptied the trash but not other cleaning was done like they took it and never came back. We requested they come back to the room 6 times. Nothing was done BUT they did come to ask about missing clothes someone had forgotten in the drawer...very upset."

"Hotel does not offer the shuttle they promise. No way to get from the airport to the hotel and extremely unhelpful staff."

"Room was large, clean, comfortable bed, nice bathroom and great view of the harbor. Busy street between hotel and harbor...lots of traffic noise to about 11 PM. Short walk to Aquarium and other harbor activities. "

"I was there during a large conference (I was not part of the conference) and the hotel was totally understaffed. They had one or two people at the front desk. The bar/restaurant ran out of food and tap beer, and they only had one bartender on duty. He was very good but had too many customers. Also, they put me in a room that looked out on the conference floor so it was loud and there was food tables set outside on the 6th floor. Stay away from the 6th floor. They did move me because I needed to be able to rest and open the curtains without everyone at the conference seeing me. It was an odd setup on that floor. Once moved the room was nice and comfortable. The area wasn't the best. As I entered the hotel a woman was getting arrested at the hotel. In the evening there was police activity outside the hotel. It looked like youth fighting. Overall it is a nice hotel but it is huge and if you have problems walking a long distance with bags you may want to stay somewhere else. There is one elevator shaft, and you end up doing a lot of walking to get to your room if on the other side of the hotel. "

"This property was very nice. I needed a quick overnight place to stay and this was perfect. The location is right off 95 which was exactly what I needed. I would definitely recommend. "

"The hotel itself was okay. After calling 5x's with no answer house keeping did finally respond to my request for an extra blanket and a set of towels. 2 hours later they did bring it to the room. I went to take a shower that evening the water was cold. I called guest services and maintenance showed up made an adjustment where it was now lukewarm. I was just like whatever, its better than it was. BTW the maintenance guy was excellent. Then we had to stare at a pile of soiled linen stacked up right across from our room for the two days we were there. I only saw housekeeping 1 time in the hotel, and that was when they answered my request. The staff was friendly overall. The expeience, I would definitely not stay here again because of it."

"The lobby was nice and staff was welcoming! "

"We had a wonderful stay at this hotel. From the moment we arrived, the staff made us feel genuinely welcome and well taken care of. Everyone was incredibly kind, attentive, and always willing to help with a smile. The level of service truly stood out—whether it was at the front desk, housekeeping, or any other team member, they consistently went above and beyond to make our stay comfortable and enjoyable. It’s clear that the staff takes great pride in what they do, and it makes all the difference. We would definitely come back and highly recommend this hotel to anyone looking for a place with outstanding service."

"Avoid staying in the area in general if you can. Staff wasn’t really friendly minus one cleaning staff who let me in back to my room before check out when my keys stop working and went to the front desk twice to try and fix it. No restaurants or food service with in walking distance "