“This is one of the best stays in Japan we have experienced. We are a family of 4, with 2 young children aged 2 and 4. From the moment we drove into the carpark, to the check in service, late night request for a diaper bin, until the very last moment we left, Sorano gave us a warm welcoming and relaxing feeling with excellent service. We are already saying next time wehn we visit Tokyo we will come back.”
“This is my second stay at this hotel, and the service remains impeccable, especially in terms of room cleanliness and organization.
The breakfast menu varies every other day, which is a nice touch.
However, I was slightly disappointed that the live egg-cooking station by the chef has been discontinued.
Overall, it is an excellent hotel and a great choice for anyone visiting Tachikawa City in Tokyo.”
“Staying at this property was truly an incredible experience. My wife and I (American tourists visiting Japan for the first time) stayed here for 3 nights. The staff was so friendly, especially the wonderful staff in the 6th floor restaurant. Our room, a 12-tatami was spacious and comfortable with a great view of the lake and mountains. Each room comes equipped with everything you need to make green tea and wake up with the sun. The 6th floor restaurant boasts views of Mount Fuji on a clear day……
“Staff is friendly and helpful, free parking is good for driving trip. However, room condition is not good and shocking. Cigarette bud with lip gloss on the floor, A pair of False Eyelashes sticked on the tissue box. That strange and unnatural and making you feel frightened.”
“Always a great stay at the Richmond hotels, and this one is no exception. Friendly professional staff. Onsite parking which is always helpful. Sizzler is located on the same floor as the reception. Pick up something unique at the op shop next door and stroll to the station for lots of dining options. ”
