South River Holy Trinity Labrynth Hotels

"Staff was so great and friendly, great location, quiet. Will be back!"

"AWFUL experience overall. We arrived for check-in at midnight and the reception staff was extremely hostile. Any basic information had to be dragged out through questions, and the overall attitude felt very unwelcoming. One very important detail: the hotel charges $8 for every Amazon package received, which is NOT mentioned anywhere in their description. On top of that, the package pickup process is TERRIBLE — you have to wait in the same huge check-in line just to collect packages you already paid for at "available hours". We had 24 packages and ended up paying an ABSURD amount. It honestly felt exploitative and wasted hours of our trip, adding the stress on our moods. Some packages were marked as received but were lost somewhere in the hotel, so more waiting time and stress. What made this EVEN WORSE was how outdated and manual their processes were — staff were literally handling package tracking with paper and pencil by hand, which explains the disorganization. The bathroom had no ventilation/extractor fan, the room was cold, and there was no heating available. So discusting. I’ve traveled to NYC 4 times before and stayed in other hotels that were better, more professional and better priced. This hotel seemed to charge extra for absolutely everything while offering a much worse experience overall. Shoutout to the only truly helpful person we encountered there: Pablo from engineering, who kindly provided us with a portable heater. You suck, as a team and as a hotel."

"Handy location"

"Rooms a bit small, but okay for a night or two, lift can take a while to get sometimes and almost always full! Staff will store your luggage after check out, walkable to Battery park (wouldvof been a nice walk had it not been under construction). Close to walk to the Brooklyn Bridge and Water Taxi etc. Not a lot of good places to eat in the imediate area and a noisy bar right next door, but okay for a qiick visit.!"

"The hotel is not like the pictures at all. It was old building and very very small rooms (by the way i know manhattan room but it’s not like this)"

"Martin was an excellent staff member as always !!"

"The setting is very congested, with hardly any room in the lobby or hallways to move around."

"Nice place to stay on a long flight layover. Europe to Newark and overnight here. Then on to the west coast the next day. Much easier than a 10+ hour non-stop flight, if you can spare the time. "

"The double room I booked was not available upon check in. They gave me 2 queen rooms instead for the night. The next day we were to move to the double room, and had to wait an additional hour until it was ready. The staff made the entire situation more confusing than it needed to be, and was very disappointed with my stay."