「Despite a rocky start (the room was not available even 2 hrs after check-in time and we kept being told the housekeeping staff was overwhelmed - as if this somehow excused the delay), the front desk manager acknowledged the issue and did follow up with a call to make sure our stay was going well. The Swan Room is elegant and a lovely place both for breakfast and drinks. Staff were by and large courteous and helpful.」
「Despite a rocky start (the room was not available even 2 hrs after check-in time and we kept being told the housekeeping staff was overwhelmed - as if this somehow excused the delay), the front desk manager acknowledged the issue and did follow up with a call to make sure our stay was going well. The Swan Room is elegant and a lovely place both for breakfast and drinks. Staff were by and large courteous and helpful.」
Tanya