"The environment is very comfortable. Staffs are nice and friendly. Except the server in fruit counter in Rock restaurant is having bad service. No smile when he see me in Chinese but the foreigner who is in front of me that the server kept smiling and give the fruit to him in 2 hands. But after he ..."
"Service is the bright spot at this facility. People did their best to make our stay being satisfactory. In particular, Vito tried very hard to make a special arrangement for us to enjoy all free service at the executive club lounge as offered by the HOTELS.COM when booking, which normally opens only ..."