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"There are a couple of things I would like to address before you book here. My stay was terrible… not only did I feel like I was racially profiled but I was rudely woken up about 3 times in the middle of the night by phone calls and our tv did not work… when we checked in to the hotel where were heading to our hotel room and we were asked to show our key car amongst about three white family. I understand that the security has to ask to check your key which is fine but it becomes excessive to where every time when I went downstairs no one was asked but me and my partner. Another incident happened when all the seats were taken in the lobby keep in mind it was like 90 degrees outside in the city heat and I’ve been walking alot and I needed to charge my phone I asked the bellhop if I could charge my phone in the lobby he told me i could sit and charge it that was fine it’s when another man in a suit came toward my partner and I and was told to stand up because he didn’t want to the owner of the hotel to see that we are sitting on the floor yet again there was also another family (white) sitting on the floor and nothing was told to them it made us uncomfortable. This is also my second stay here there first time we got asked excessively about our key card but we thought it was normal. Now that this is my second stay I see that it’s targeted. I will not be stay here again…"

"We really enjoyed the hotel and the views "

"I'm a New Yorker and I have always noticed the sign above the hotel.....the sign is intriguing and typical Manhattan. Right across from Lincoln Center, thus I had a direct view of a special evening for the summer festivals. The hotel has some of their old character yet it is up to date."

"Excellent staff, they even let me check in early. I would definitely return. Location is a 5 minute walk to the train station which is perfect for me. Times square is probably about 20 minutes walking. "

"There was a drip coming under the bathroom sink that seemed pretty minor but by morning it had soaked all new folded towels on the shelf under the sink and flooded onto the bathroom floor. I went to tell the front desk because there's no phone number to call on the non working phone on the hotel room but the line was 75 people deep due to a national dance competition in town. However, later in the morning we ran into our sweet housekeeper that had seen the issue and she let us know that she contacted the engineer dept. The following day the drip leak was gone. Unfortunately, two days later it was back again. I think maybe you need to really fix the pipe in the bathroom or room #4006. Everything else we experienced was wonderful! We loved this hotel. It was Soo convenient to musicals and restaurants and tourist activities. We will definitely book here again in the future."

"Well for New York City , this is a excellent property, the rooms are clean , and the costumer service is great, the manager was always very helpful as well as the staff , the Italian restaurant connected to the property was ok , not great food could be better , but overall the hotel staff was very friendly and accommodating I recommend this property 👌"

"Kind friendly NY staff Bathrooms are not in the lobby, need a key and to go downstairs No recycling only trash Friendly waitstaff / bartender"

"Great one night stay! Bar was entertaining, room excellent, cafe very nice, staff awesome. Will book again,for sure!"

"I throughly enjoyed my stay at the Westin. Great central location close to amenities and public transport links. The staff were incredibly welcoming, friendly and attentive, particularly Sam, the manager who made sure that I was comfortable during my stay. I would highly recommend the Westin for anyone staying in the heart of New York looking for a wonderful experience."