Capella Hotel Group Jing'an hotels

"Staff was kind and courteous. They helped me with my luggage and even was willing to accommodate specific room conditions that I was looking for. They kept my room clean and always replaced the old towels with new one. And they even gave me a very nice welcome bag. They helped me store my luggage when I needed it and even offered to call me a taxi. They were all extremely helpful and greeted me every single time I walked in. They even taught me a little bit of Chinese, highly recommend 100%"

"Good place and nice Hotel"

"Was exactly what it looks like. Decent hotel in the tourist area. Near train so that’s convenient "

"always stay here when in shanghai - never disappointed "

"It’s indeed the 5 stars experience that we are looking for our vacation. Front desk ladies and men were very nice and they’re there to assist you especially with language barrier. Food has a lot of choices and we even got complementary by bumping our room to suite!!! Recommend this hotel when you bring your family! We will definitely come back here again! "

"This is an excellent hotel. Good location metro very near. Spacious rooms , excellent staff. I highly recommend it ! "

"The hotel is generally clean and convenient. It is close to public transportation and there room is big. There are two problems though. 1. The hotel doesn’t offer airport shuttle as listed, even with a fee. 2. No-smoking policy is not strictly enforced. When we guest checked in, the room has an obvious smell of smoke. The staff changed our room upon request. In the next morning, the smell of smoke entered the second room too a while."

"Excellent "

"So convenient, very close to the subway. Customer service is very friendly."