上海上海当代艺术馆附近酒店

“This was my 2nd stay at Opartment, and it continues to exceed expectations. The space is always chic and feels just like coming home. Special thanks to Selina at the front desk for a fantastic check-in experience, and to the gentleman who helped carry our luggage all the way out during checkout. A huge compliment to the housekeeping staff as well… I left my pj on the bed, and the cleaning lady actually folded and buttoned them up for me! That level of care is rare!!! The shower drain was a……

“Very nice”

“職員服務有禮和熱誠，地方寬敞，又有泳池，只是水温比較凍，所以只能游一陣，大致舒適開心，如有免費shuttle bus 去機場就更方便。”

“泳池離開房間太遠不方便，幸好健身室就可以直接到達。酒店位置都算方便，附近都有很多餐廳和商場”

“地點好、服務好，附近有賣知名蝴蝶酥、離外攤近，未來到上海市區玩，會選擇再次入住。”

“房間乾淨舒適 高級時尚 服務好 地段方便 整體感覺良好”

“酒店雖然冇大堂，但房間都算整潔都算正不錯的選擇”

“The hotel is not as advertised. Photos posted in hotels.com isn’t updated. Renovated after covid and is not as glamorous as shown. There is a big construction site in front of the hotel which starts work from 6am. Cannot sleep well as the aircon is so noisy. No breakfast and no swimmming pool. The gym is tiny”

“Right in the heart of Shanghai, you can't find a better place to stay. The apartment is well maintained, and the staff was amazingly helpful. The registration process is a little different than a hotel. But the staff walk you through the entire process. I have already booked another 2 nights with this company at a separate property and am looking forward to my stay. You will not find a better deal than this.”

“作為洲際的Vignette Collection旗下酒店，我原本抱有很高期待，尤其在預訂備註中已特別強調「清潔衛生」是我最重視的事項。但這次入住體驗遠低於期待。 最嚴重的問題是浴室衛生。浴缸、牆面、瓷磚接縫及淋浴區的矽膠嚴重發黑、開裂、發霉並多處剝落；Hansgrohe花灑中心螺絲嚴重生鏽，積滿厚厚的水垢；AXOR浴缸龍頭也有明顯水斑和污漬。這些衛生問題讓我感到不安和擔心。此外，電視後方積塵嚴重、沙發有線頭、冰箱有鏽跡、餐具有水痕等細節，也影響了整體體驗。 入住時前台服務也令人失望。接待員的名牌是倒過來的，只確認了入住天數，沒有確認我要求的高樓層、非後方房間等細節，也沒有告知泳池正在維修，更沒有主動介紹酒店設施。 發現房間問題後要求換房，後續向值班經理和客房主管說明真實原因時，對方沒有表現出真誠的歉意還會說出是人手問題而導致，也完全沒有提出任何補償或後續跟進。 希望酒店管理層能認真重視這些問題，徹底改善客房衛生標準、員工服務態度及投訴處理機制。否則很難讓我再次選擇入住。”

“安排房間有異味11樓早餐餐廳不潔服務差，投訴後酒店經理已經妥善處理及安排。”