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"The staff were amazing. From check in to the bags being taken to the room everything was so friendly and helpful."

"The beds and pillow were quite hard. Basic hotel"

"Kaji, front desk manager was amazing & so helpful -accommodations & meals were wonderful, buses were convenient , about 45 min each way to & from the ski areas"

"チェックインからチェックアウトまで静かな環境でゆっくりと過ごせました。お食事とお風呂が特に良かったです。もう一度訪れたいと思えるお宿でした。"

"Rommet vi hadde var stort, men sengene var helt forferdelig å sove på. Madrassene og putene var veldig tynne. Onsen var fin, men for noen som ikke har prøvd en onsen før var det litt vanskelig å vite hvordan man skulle følge reglene. Frokosten var flott presentert og satt opp, men smakte ikke all verdens. Lokasjonen var langt unna alt annet."

"Great stay."

"A really old-fashioned Japanese onsen experience like nothing else. We ate in the Japanese restaurant one night and French the other evening. The food was fantastic. Rooms were comfortable but old fashioned. I would highly recommend the room with a private onsen - we saw tanuke (Japanese raccoon dogs) approach whilst we were bathing which was a really special experience. We hiked to the ridge (5 hours return) through a beautiful forest."

"部屋が古くて狭いので2部屋使わせてくれたが不便"

"食事が品数が多く美味しくアルコール飲み放題、最高に満足しました。部屋も広く大浴場もゆっくり浸かれ登山後の疲れも取れ気分良く帰路につきました。ありがとうございました😊"

"Great location, nice comfortable room and bed, friendly and helpful staff. I would stay again "

"I don’t believe this accommodation justify the cost if you will stay at this property without dinner and breakfast. I was able to reduce the expense for a night to c. $55 by using Expedia credits equal to $30, but if I didn’t have it, I would recommend to stay another one. Far from the center of Matsumoto Nothing was around the property Nothing would be provided to kids, such as amenities, welcoming tea and snacks, basically. The only nicer point was hot spring with good scene"

"No response from staff on questions we asked. Not a friendly place. Don’t recommend it"