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"Lovely place. Exquisitely comfortable"

"O único defeito é o trânsito confuso e conturbado de Hakone! Pouco se fala sobre isso!"

"Beautiful place and really nice food."

"Hotel was clean and the staff were all very polite and helpful. The beds were a little uncomfortable, the AC didn’t work well and the room was hot but we were able to open the windows which was nice. Overall, the hotel was dated and guest rooms could use a renovation "

"Apart from the check-in process, everything was perfect. This is a self check-in, although I had issues, there is a contact number and they were super helpful. "

"Family-friendly property but definitely a bit dated. The elevators had a funky smell. The living space was huge and the in-room bottomless beer amenity was pretty cool. Overall, it wasn’t bad for a short weekend trip to Hakone. "

"The room was VERY spacious and clean. We appreciated the lobby area and while we didn't get the breakfast option, there was a vending machine in the lobby that required us to download an app to use. Unfortunately with us being from USA, to text us to confirm that we wanted to load the app didn't work correctly and we didn't receive the text. What we should have done was purchase food, snacks, drinks from Odawarai station. We did a day trip to Owakudani and on the way back via train, we got off on the next stop because there was a Lawson's across the street from the train station. We loaded up on food, snacks, and drinks and jumped on the next (every 15 minutes) train to Kawakidani. Rakuten Stay Terrace also had a gas grill on the balcony and we should have grilled a few items. Next time! "

"Clean room, nice staff, breakfast can be improved since it felt a bit dry "

"Awesome hotel! The whole hotel is so beautiful, and all of the staff was so friendly and helpful. We loved that there were restaurants and the onsen and spa on site so we were able to relax without even leaving the property if we wanted. Everything was clean and well maintained and all of the restaurants were delicious! I would definitely recommend staying here if you get the chance."