Grauenhafter service alles kazakwn die weder englisch noch türkisch sprechen dafur anscheinend russisch.
Die service Kräfte haben kein service Erfahrung und die Führungskräfte sind total überfordert
HAYDAR
於 2024 年 5 月住了 4 晚
4/10 欠佳
Adrian
家人同遊
2023年7月17日
不滿:整潔度、職員與服務和住宿狀況
While the resort has some great attractions and facilities for all ages and the majority of the staff are friendly and helpful, poor maintenance of the rooms and average customer service lets them down.
When we arrived at our villa with our two youngest children, we wanted to give them a bath before putting them to bed but we found the water coming out of the taps to be brown and dirty.
None the phones in the villa worked so I had to walk back a considerable distance to reception to report the issue. The night manager was unapologetic and simply said he will send someone to investigate in 10mins or so. After 30mins of waiting I had to walk back to the reception to chase it up and was informed by the same night manager that he had sent the maintenance man to the wrong room by mistake. An hour after reporting the issue several people turned up to the room and after looking into it for some time, concluded that the boiler had been cleaned and the taps needed running for a while to clear the water. Running the water for around 45mins did resolve the issue but again no apology was given. They had obviously not done full checks on our villa before we arrived (the fixtures for the bath were also loose).
The next day our eldest son used the jacuzzi in the other bathroom and when he released the plug to empty it out, dirt and debris shot out of the ports spraying the bath and tiles. When the hotel manager came to investigate with the maintenance staff.
Not the luxury hotel it claims
Adrian
於 2023 年 7 月住了 6 晚
10/10 優異
Hüseyin Yavuz
家人同遊
2023年7月1日
讚好:整潔度、職員與服務和住宿狀況
Beklediğimden daha güzel çıktı teşekkürler
Hüseyin Yavuz
於 2023 年 6 月住了 3 晚
2/10 很差
Ugur
2023年6月12日
不滿:整潔度、職員與服務和住宿狀況
Awful
Ugur
於 2023 年 6 月住了 4 晚
2/10 很差
Giuseppe
2022年5月2日
Giuseppe
於 2022 年 4 月住了 2 晚
2/10 很差
giovanni
多人同遊
2021年6月30日
不滿:職員與服務、住宿狀況和客房舒適度
very unfriendly Hotel reception
on Arrival at the hotel reception they tell me that they have no reservation in my name and there is no room left for me. I showed them the confirmation but they said they dont care and they can not help me
I started to make a big loud scandal and I told them that on various websites including the own hotel website there are still plenty rooms available
finally they gave me a lousy terrible smelling room with a very inconfortable bed
giovanni
於 2021 年 6 月住了 1 晚
4/10 欠佳
Maria
家人同遊
2020年10月12日
不滿:整潔度和職員與服務
Maria
於 2020 年 10 月住了 4 晚
6/10 一般
Nidal
2017年8月16日
讚好:整潔度
不滿:職員與服務
It didnt worth the price and had longest check in.
Nidal
於 2017 年 8 月住了 3 晚
10/10 優異
M (Borås, Sweden)
2017年5月10日
讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Bra hotell
Otrolig bra mat. Väldigt rent. Perfect för solsemester.
Det enda nackdelen var när jag beställde ( Via hotell receptionen) en taxi till antalya. Först begärde dem 210 lira. Jag sa att resan till hotellet från flygplatsen kostade 130 lira. Därefter (efter 3 minuter) sa dem att de kan sänka priset till 140lira. Dagen efter kom en privat (Ej taxi) liten bil. Förmodligen var föraren en släkt /bekant till personalen i receptionen. Familjen hade 3 stora resväskor samt ett barnvagn. Föraren kunde inte vägen till antalya! Jag fick hjälpa honom att hitta med hjälp av Google maps! Detta kändes som renodlat bedrägeri samt oproffsigt från en reception av en stor och fin hotell. Min rekommendation att ej beställa någon transport via receptionen.
M
2/10 很差
akbar (london)
2017年4月28日
讚好:整潔度
不滿:職員與服務
Not pleasant
Hotel was nice but not for tourist,always conference and turkish man just stand in Que. to watch ladies close to pool.
Disgusting .lady in reception very rude and nobody speak english .barman couldn't understand what we asking.
akbar
10/10 優異
Vera (TX)
2015年9月5日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
I would definitely come back to this hotel.
It was my trird time in Turkey and so far this hotel was the best choice.
If you are looking for relaxing place to enjoy your family on a nice beach, this hotel is a great option. It has a good style, food and entertainment. The room was spotles, linens were nice also.