「Undergoing refurbishment currently, older parts and rooms very dated and run down. Good location for first time in London. Public transport bit out of the way, bring good walking shoes unless you plan on calling for taxi or Uber all the time.」
「New property so things are in good condition. Toilet didn’t flush very well throughout the stay. There was a strange odour in the room but not so bad that it was uninhabitable. The staff had no idea there was a sofa bed. They initially had no idea what to do as we had booked a room for three (1 adult and 2 children) but they told me there were no rooms at the hotel with a sofa bed. Eventually a third member of staff confirmed there were sofa beds but that the other staff hadn’t been told...
「I booked a two-night birthday stay with my niece. The grounds and main property are lovely, and the staff were generally pleasant, but unfortunately the room and overall experience were very disappointing.
Our room faced directly onto a flat roof, fencing and overgrown vegetation, which made it feel enclosed. I asked to move on the first day but was told there were no rooms available because the hotel was fully booked due to a wedding.
The room then became extremely hot overnight. There was no...
「First night arrived in London, finding my way to Canary Wharf. Couldn't believe how beautiful and comfy the hotel is (compared to the one I slept in Venice, Italy).
Great services, both attitude of the receptionists and service of breakfast. You should have breakfast at the hotel. It is comfy and relaxing!」