Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We loved the property. It was beautiful, new, and clean. The kitchen was well supplied, and the beds were very comfortable (+1 on the sheets!). The location was perfect, and the view was incredible. Everything about the property itself was wonderful. I really wish I could stop there,But....The "private hot tub" didn't work while we were there. Maintenance came to service it after our arrival. The next day, we went to use it, and the water was cold with no power. I called Maintenance, they said they would get it fixed by the next day. So imagine my surprise when the next day, same problem. I called again, was told they were really busy and would try to get it by the next day. We're now 3 nights into a 4 night stay with no hot tub. So, Maintenance didn't fix the problem when they said they would, and never contacted me to let me know what was going on. I called them twice on separate days with no response other than "we're really slammed". Please address this serious lack of response and communication...we never got to use the hot tub because of it, and it makes me wonder how quickly maintenance would respond for more serious issues like water leaks or lack of heat. I really wanted to leave a perfect review for this wonderful townhouse, but the lack of response from Maintenance after two phone calls is a serious problem for me. I hope that management can correct it for the next customer.