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"Check-in was automated. Very impersonal & took longer than necessary for some due to limited assistance from staff to other guests"

"The room is small but it reflects on the pricing, so no complaint. It’s near the JR station but walking distance 10mins to the train & metro, so it’s not that convenient to us. Staff was helpful for checkin in unless it’s e-check in but a lot guests at 3pm, suggests to check in at 4pm that would be less people around. "

"Hotel staff and cleanliness was great. Lobby felt a little claustrophobic. "

"The room and hotel were amazing. The staff were very nice and kind. Locations is perfect too!"

"I booked this hotel due to the vicinity of Kansai Airport, wow what a gem, we only stayed one night and had to be off for 5:55am, of which a coach transfer was included. I don’t know what star it is but 5 stars ain’t enough, the train station is beside the hotel, close proximity to a shopping complex. First time in JAPAN but what a country, cleanliness, culture and mannerisms second to none …..the UK could well do with taking a leaf out of this book. I was Very impressed."

"Great buffet with many options."

"Room space"

"Great location, breakfast was really good. The staff there were amazing and great service"

"Location was great, close to food and transport. Breakfast at the hotel was fantastic, lots of variety and options. "