Gerhard Aicher Area General Manager 於 2024年3月19日的回應
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Gerhard Aicher Area General Manager 於 2024年1月3日的回應
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
2/10 很差
IN I
2023年12月1日
IN I
於 2023 年 11 月住了 1 晚
Gerhard Aicher Area General Manager 於 2023年12月5日的回應
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong
10/10 優異
Pei Hsin
商務旅客
2023年11月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Pei Hsin
於 2023 年 11 月住了 2 晚
Gerhard Aicher Area General Manager 於 2023年11月27日的回應
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
4/10 欠佳
CHUNG POON
2023年11月19日
CHUNG POON
於 2023 年 11 月住了 2 晚
Gerhard Aicher Area General Manager 於 2023年11月27日的回應
Dear Valuable Guest, Thank you for taking the time to share your experience with us. Your comments have been well received. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong
10/10 優異
Ya li
2023年11月12日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ya li
於 2023 年 11 月住了 1 晚
Gerhard Aicher Area General Manager 於 2023年11月16日的回應
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Gerhard Aicher Area General Manager 於 2023年10月19日的回應
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
10/10 優異
Ge
2023年10月5日
Ge
於 2023 年 10 月住了 2 晚
Gerhard Aicher Area General Manager 於 2023年10月25日的回應
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
6/10 一般
?
伴侶同遊
2023年9月24日
讚好:整潔度、職員與服務和設施服務
Clean and tidy, but there‘a noise from next room.
?
於 2023 年 9 月住了 1 晚
Gerhard Aicher Area General Manager 於 2023年9月29日的回應
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment has been well received.We are sincerely sorry for the experience you had and the noise problem is not up to your expectation. Please be assured that your comments have been escalated to the concerned departments. Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Dear Youlan,Thank you for taking the time to share your review. We are sincerely sorry for the experience you had. And feel free to share more with us so we could assured that your comments have been escalated to the concerned departments. Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future.Best regards,Hotel service teamMarco Polo Hotels - Hong Kong
8/10 不錯
chen
2023年8月15日
讚好:整潔度和職員與服務
A little bit old
chen
於 2023 年 8 月住了 1 晚
Gerhard Aicher Area General Manager 於 2023年8月17日的回應
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Gateway Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
8/10 不錯
SING NAM (Arcadia)
2023年8月2日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Convenient location for both business and sightseeing!
SING NAM
於 2023 年 8 月住了 1 晚
Gerhard Aicher Area General Manager 於 2023年8月8日的回應
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
10/10 優異
lai peng
2023年7月27日
lai peng
於 2023 年 7 月住了 1 晚
Gerhard Aicher Area General Manager 於 2023年7月28日的回應
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
10/10 優異
WEN YIN
2023年7月13日
讚好:整潔度、職員與服務和住宿狀況
WEN YIN
於 2023 年 7 月住了 2 晚
Gerhard Aicher Area General Manager 於 2023年7月21日的回應
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
6/10 一般
Chi Leung
2023年7月9日
Chi Leung
於 2023 年 7 月住了 1 晚
Gerhard Aicher Area General Manager 於 2023年7月11日的回應
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong
Dear Valuable Guest,
Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.
We look forward to welcoming you again soon!
Best regards,
Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong
Dear Valuable Guest,
Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.
We look forward to welcoming you again soon!
Best regards,
Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong
10/10 優異
真實旅客
2019年12月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
CLEAN & CONFORTABLE
真實旅客
於 2019 年 11 月住了 3 晚
Gateway Hotel 於 2019年12月9日的回應
Dear Valuable Guest,
Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.
We look forward to welcoming you again soon!
Best regards,
Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong
10/10 優異
真實旅客
2019年12月5日
讚好:整潔度、職員與服務和住宿狀況
真實旅客
於 2019 年 12 月住了 1 晚
Gateway Hotel 於 2019年12月6日的回應
Dear Valuable Guest,
Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.
We look forward to welcoming you again soon!
Best regards,
Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong
8/10 不錯
KIN PAN
2019年12月3日
讚好:職員與服務、住宿狀況和客房舒適度
KIN PAN
於 2019 年 11 月住了 1 晚
Gateway Hotel 於 2019年12月5日的回應
Dear Valuable Guest,
Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.
We look forward to welcoming you again soon!
Best regards,
Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong
8/10 不錯
Yi Sheng
2019年11月20日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
浴盤與通道
入住才知沒有浴盤,很失望!
另外因入住期間有暴動,飯店應早告知二、三樓商場內,有飯店入口可回飯店!
Yi Sheng
於 2019 年 11 月住了 3 晚
Gateway Hotel 於 2019年11月28日的回應
Dear Valuable Guest,
Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.
We look forward to welcoming you again soon!
Best regards,
Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong
8/10 不錯
FUNG YEE
商務旅客
2019年11月13日
讚好:職員與服務
FUNG YEE
於 2019 年 11 月住了 1 晚
Gateway Hotel 於 2019年11月26日的回應
Dear Valuable Guest,
Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.
We look forward to welcoming you again soon!
Best regards,
Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong
8/10 不錯
FUNG YEE
商務旅客
2019年11月12日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
FUNG YEE
於 2019 年 11 月住了 1 晚
Gateway Hotel 於 2019年11月26日的回應
Dear Valuable Guest,
Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.
We look forward to welcoming you again soon!
Best regards,
Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong
10/10 優異
真實旅客
伴侶同遊
2019年11月4日
讚好:職員與服務、設施服務和住宿狀況
CLEAN, NEAR T O MRT
真實旅客
於 2019 年 10 月住了 2 晚
Gateway Hotel 於 2019年11月5日的回應
Dear Valuable Guest,
Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.
We look forward to welcoming you again soon!
Best regards,
Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong
10/10 優異
Ka Ki
2019年10月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ka Ki
於 2019 年 10 月住了 1 晚
Gateway Hotel 於 2019年11月5日的回應
Dear Valuable Guest,
Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.
We look forward to welcoming you again soon!
Best regards,
Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong
10/10 優異
真實旅客
2019年10月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
遇上香港時局動盪,物超所值
入住行政樓層,有專用服務台辦理入住,服務員工態度親切。可在環境優美的行政酒廊享受豐富美味的下午茶點,及翌日在Three on Canton享用琳琅滿目的自助早餐,非常滿意的體會。
真實旅客
於 2019 年 10 月住了 1 晚
Gateway Hotel 於 2019年11月5日的回應
Dear Valuable Guest,
Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.
We look forward to welcoming you again soon!
Best regards,
Dalip Singh
General Manager
Marco Polo Hotels - Hong Kong