高級客房 | 迷你吧贈品、房內夾萬、書桌、遮光窗簾/窗簾

馬哥孛羅港威酒店的評價

4 out of 5
馬哥孛羅港威酒店
廣東道 13 號海港城, 尖沙咀, 九龍

評價

8.8

優異

10 分評分,優異;981 則評價中有 493 則" "
8 分評分,不錯;981 則評價中有 373 則" "
6 分評分,一般;981 則評價中有 73 則" "
4 分評分,欠佳;981 則評價中有 23 則" "
2 分評分,很差;981 則評價中有 19 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

8.8/10 

設施服務

8.6/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

Tsz Ying

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Gerhard Aicher Area General Manager 於 2024年3月19日的回應
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

4/10 欠佳

Chun man

讚好:職員與服務
不滿:整潔度和設施服務
房間殘舊,配套落後!
於 2024 年 2 月住了 1 晚
區域總經理 魏嘉興 於 2024年3月1日的回應
尊敬的貴賓: 感謝 閣下入住及能抽空分享於港威酒店的住宿體驗。 關於房間的配套問題為閣下帶來不便,我們深表歉意。 有關問題已經提交至有關部門並作出詳細檢討。 正是您的寶貴意見幫助我們不斷改進細節,提升服務品質。在此,我代表本酒店管理層和全體員工對您表示由衷的感謝。 期待您再次下榻港威酒店。區域總經理 魏嘉興 謹啟

8/10 不錯

CHUNG PAN

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Gerhard Aicher Area General Manager 於 2024年1月3日的回應
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

2/10 很差

IN I

於 2023 年 11 月住了 1 晚
Gerhard Aicher Area General Manager 於 2023年12月5日的回應
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

10/10 優異

Pei Hsin

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Gerhard Aicher Area General Manager 於 2023年11月27日的回應
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

4/10 欠佳

CHUNG POON

於 2023 年 11 月住了 2 晚
Gerhard Aicher Area General Manager 於 2023年11月27日的回應
Dear Valuable Guest, Thank you for taking the time to share your experience with us. Your comments have been well received. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

10/10 優異

Ya li

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Gerhard Aicher Area General Manager 於 2023年11月16日的回應
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 優異

Michael

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
很方便,住起來很舒服
於 2023 年 10 月住了 2 晚
区域总经理 魏嘉兴 於 2023年11月7日的回應
尊敬的贵宾:很高兴 阁下满意及分享是次于港威酒店的住宿体验。期待您再次下榻港威酒店。区域总经理 魏嘉兴 谨启

10/10 優異

lai wa

讚好:整潔度、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Gerhard Aicher Area General Manager 於 2023年10月19日的回應
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 優異

Ge

於 2023 年 10 月住了 2 晚
Gerhard Aicher Area General Manager 於 2023年10月25日的回應
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 一般

?

伴侶同遊
讚好:整潔度、職員與服務和設施服務
Clean and tidy, but there‘a noise from next room.
於 2023 年 9 月住了 1 晚
Gerhard Aicher Area General Manager 於 2023年9月29日的回應
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment has been well received.We are sincerely sorry for the experience you had and the noise problem is not up to your expectation. Please be assured that your comments have been escalated to the concerned departments. Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 不錯

Shenghua

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
地理位理想
地理位置非常好,房間床品比較陳舊,衛生間清潔不錯,就是馬桶裡面時黃色,給人不乾淨得感覺,其他整體不錯。
於 2023 年 9 月住了 1 晚
區域總經理 魏嘉興 於 2023年9月29日的回應
尊敬的貴賓: 感謝 閣下入住及能抽空分享於港威酒店的住宿體驗。 關於員工的清潔質素問題為閣下帶來不便,我們深表歉意。 有關問題已經提交至有關部門並作出詳細檢討。 正是您的寶貴意見幫助我們不斷改進細節,提升服務品質。在此,我代表本酒店管理層和全體員工對您表示由衷的感謝。 期待您再次下榻港威酒店。區域總經理 魏嘉興 謹啟

2/10 很差

Youlan

於 2023 年 8 月住了 2 晚
June 於 2023年8月29日的回應
Dear Youlan,Thank you for taking the time to share your review. We are sincerely sorry for the experience you had. And feel free to share more with us so we could assured that your comments have been escalated to the concerned departments. Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future.Best regards,Hotel service teamMarco Polo Hotels - Hong Kong

8/10 不錯

chen

讚好:整潔度和職員與服務
A little bit old
於 2023 年 8 月住了 1 晚
Gerhard Aicher Area General Manager 於 2023年8月17日的回應
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Gateway Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 不錯

SING NAM (Arcadia)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Convenient location for both business and sightseeing!
於 2023 年 8 月住了 1 晚
Gerhard Aicher Area General Manager 於 2023年8月8日的回應
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 優異

lai peng

於 2023 年 7 月住了 1 晚
Gerhard Aicher Area General Manager 於 2023年7月28日的回應
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 優異

WEN YIN

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 2 晚
Gerhard Aicher Area General Manager 於 2023年7月21日的回應
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 一般

Chi Leung

於 2023 年 7 月住了 1 晚
Gerhard Aicher Area General Manager 於 2023年7月11日的回應
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

8/10 不錯

Miu Ling

家人同遊
讚好:職員與服務
因酒店就近我婚宴的酒樓,故對於我這次來說是較為方便的。
於 2022 年 6 月住了 1 晚

6/10 一般

Hon

於 2022 年 2 月住了 1 晚

6/10 一般

Ming Wai

讚好:整潔度、職員與服務和設施服務
於 2021 年 12 月住了 1 晚

10/10 優異

Patrick

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
位置方便,附近什麼都有,酒樓,排檔,睇燈飾,近地鐵站
於 2021 年 12 月住了 2 晚

4/10 欠佳

WING KI

伴侶同遊
讚好:職員與服務
不滿:住宿狀況
如之前其他人的評價所講,房間有 「噏」味,長開冷氣都不能改善。不知道「噏」味是從冷氣槽來還是房中原有。床非常差,中間是凹的。不知道這床墊用了多久。
於 2021 年 10 月住了 1 晚

6/10 一般

Wing Yee

於 2021 年 11 月住了 1 晚

2/10 很差

YAN

不滿:整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 9 月住了 2 晚

8/10 不錯

CHI HUNG

讚好:整潔度、職員與服務和住宿狀況
於 2021 年 9 月住了 1 晚

8/10 不錯

Wing San

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 9 月住了 1 晚

10/10 優異

Hiu Fai

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 8 月住了 1 晚

2/10 很差

chau

於 2021 年 8 月住了 1 晚

8/10 不錯

Wai chun

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 8 月住了 1 晚

4/10 欠佳

真實旅客

讚好:整潔度、職員與服務和設施服務
不滿:住宿狀況
床褥中間是留空的,窩了進去,讓人難以入睡。早上水龍頭和花灑沒有水!但維修人員處理恰當。讚!
於 2021 年 8 月住了 2 晚

4/10 欠佳

真實旅客

於 2021 年 7 月住了 1 晚

8/10 不錯

真實旅客

於 2021 年 6 月住了 1 晚

10/10 優異

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
房間清潔,Reception 及 RoomService同事都很有禮貌
於 2021 年 6 月住了 1 晚

8/10 不錯

真實旅客

於 2021 年 2 月住了 1 晚

10/10 優異

真實旅客

於 2021 年 2 月住了 1 晚

8/10 不錯

真實旅客

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
燈光偏暗,其餘很好。
於 2020 年 12 月住了 1 晚

8/10 不錯

trump (usa)

伴侶同遊
讚好:整潔度和職員與服務
於 2020 年 2 月住了 1 晚
Gateway Hotel 於 2020年2月24日的回應
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

6/10 一般

Ying Yu

讚好:整潔度和職員與服務
靠近中港城碼頭、附近逛街食飯、交通便利 但Check in 入口過小且標示不清楚
於 2020 年 1 月住了 1 晚
Gateway Hotel 於 2020年1月29日的回應
尊敬的贵宾: 很高兴 阁下满意及分享是次于港威酒店的住宿体验。 期待您再次下榻港威酒店。 总经理 达礼 辛格 谨启

6/10 一般

真實旅客

商務旅客
讚好:整潔度和職員與服務
隔音有待提高
房间挺大的,装修也不错,位置也不错。但隔音不好,隔壁马桶冲水声都能听到,如果对声音敏感的话就要考虑一下了,
於 2019 年 12 月住了 7 晚
Gateway Hotel 於 2019年12月19日的回應
尊敬的贵宾: 很高兴 阁下满意及分享是次于港威酒店的住宿体验。 期待您再次下榻港威酒店。 总经理 达礼 辛格 谨启

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
十分好的體驗 :)
於 2019 年 12 月住了 2 晚
Gateway Hotel 於 2019年12月17日的回應
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
CLEAN & CONFORTABLE
於 2019 年 11 月住了 3 晚
Gateway Hotel 於 2019年12月9日的回應
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

10/10 優異

真實旅客

讚好:整潔度、職員與服務和住宿狀況
於 2019 年 12 月住了 1 晚
Gateway Hotel 於 2019年12月6日的回應
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

8/10 不錯

KIN PAN

讚好:職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚
Gateway Hotel 於 2019年12月5日的回應
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

8/10 不錯

Yi Sheng

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
浴盤與通道
入住才知沒有浴盤,很失望! 另外因入住期間有暴動,飯店應早告知二、三樓商場內,有飯店入口可回飯店!
於 2019 年 11 月住了 3 晚
Gateway Hotel 於 2019年11月28日的回應
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

8/10 不錯

FUNG YEE

商務旅客
讚好:職員與服務
於 2019 年 11 月住了 1 晚
Gateway Hotel 於 2019年11月26日的回應
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

8/10 不錯

FUNG YEE

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 1 晚
Gateway Hotel 於 2019年11月26日的回應
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

10/10 優異

真實旅客

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
CLEAN, NEAR T O MRT
於 2019 年 10 月住了 2 晚
Gateway Hotel 於 2019年11月5日的回應
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

10/10 優異

Ka Ki

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚
Gateway Hotel 於 2019年11月5日的回應
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
遇上香港時局動盪,物超所值
入住行政樓層,有專用服務台辦理入住,服務員工態度親切。可在環境優美的行政酒廊享受豐富美味的下午茶點,及翌日在Three on Canton享用琳琅滿目的自助早餐,非常滿意的體會。
於 2019 年 10 月住了 1 晚
Gateway Hotel 於 2019年11月5日的回應
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong