Pucón La Poza Hotels

"The staff was professional and friendly, and even consulted me with excursions. The breakfast was relatively generous. The place is really close to the main street so there are a lot of restaurants, bars and places to go out nearby."

"Good comfortable hotel , excellent location, very supportive and helpful reception ,room is big , bathroom is big ,hot and cold water , with a good pressure Will come again "

"This is excellent choice if you are staying for longer period of time in Pucon. It is in walking distance to city center and lake Villarrica.It does have a secured parking. The lofts are comfortable and spacious. Well equipped kitchen with everything you need to cook if you choose to do so. The host was very helpful and we received a complimentary bottle of wine."

"Welcomed and treated like family by a lovely caring hostess and her fabulous dog. The place is simple, non pretentious but clean and homely, we spent two nights. Easy walk to both the centre and the beach/lake, supermarket a block away and a "botilleria" an alcohol dedicated shop just around the corner... bars and restaurants everywhere!!!"

"Staff is very supportive. The breakfast is organized by shifts. The rooms were clean, with new towels every day. There's free parking and the hotel is close to downtown, just few minutes walk. Very nice experience "

"Stunning views, world class food. Stuffed trout was amazing. We loved our relaxing stay there. Good pool and sauna. Fabulous staff. "

"This was my 5th time staying at Enjoy Pucón, and overall I still had a great experience. Not everything was perfect this time around. I was given a rear-facing room instead of a lake-view room, which was a bit disappointing. Also, when I asked for ice, I was surprised that they charged to bring it up to the room. Small things like that can hurt the hotel’s reputation. The spa facilities are okay. I spent two days there and paid over $150 for additional massages. Unfortunately, both sessions were with the same therapist and the quality wasn’t great. It wasn’t terrible, but it definitely didn’t match the level I expected for the price. But what really made the difference during this stay was **Soledad Carvajal at reception**. I was in a tough situation and needed a place to work remotely on short notice. Soledad completely saved me. She took the time to understand my problem and found a solution, helping me get set up with a spot where I could work. Honestly, she saved my day. Moments like that are what hospitality is really about. While small inconveniences can happen anywhere, people like Soledad are the reason I keep coming back. She turned a stressful situation into a great experience and reminded me why I’ve stayed here five times. Employees like Soledad Carvajal make the stay worth every penny."

"Staff was very friendly "

"The breakfast was perfect! The owners themselves preparred our eggs! They make their own preserves (jam) and they are delicious! The room was very clean and modern. We will be back! "