Rockaway Lake Ames Hotels

"At check in, the system had been down for 2 hours and they were not able to check in any guests and did not have another plan but to keep waiting. After an additional 30 mins they started checking in the guests manually. The staff was very pleasant and tried to accommodate peoples needs (like holding people’s bags in a locked space, offering bottles water, etc) but this should not take 2.5 hrs to figure out? The room was fine, there were stains on the wall and showed signs of wear and tear. Walls are thin, can clearly hear the people talking on adjacent rooms and hallway. Overall it was fine, but would not return. "

"Love it, perfect location "

"Room was extremely old and dirty!bedsheet stinks .room has a very bad smell. Bathroom floors were very dirty and uncleaned"

"The room was not as nice as I expected given the way the lobby and photos look online and the price of the rooms. The cleaning staff were the friendliest people on the staff, otherwise everyone was a little rude. Never felt like I had their full attention, the doormen opened the door for you only half the time (hands were full with a baby) and the rooftop staff were rude about us wanting to eat there with a baby. The AC in my room did not work, I called down to the front desk twice and each time someone was sent up quickly but unfortunately they did not spend the time to look into the issue and the AC was never fixed. "

"Staff was really good"

"Yes"

"This hotel was a haven in the midst of Times Square. It was clean, the staff was helpful, and the bar had delicious options."

"The thermostat was very inconsistent - varied from 78 to 63 - after trying to reset it."

"We booked this same day. Was pleasantly surprised by the size of the room, as it was larger than expected. The toilet was not flushing very well, called the front desk and someone came up immediately to fix it and it was fine. Appreciated double beds and the location was good. Check in and check out was really easy but when we left the lobby was packed so its a popular location. Good value for the money and would stay here again. "