查爾斯湖酒店 | 熱門查爾斯湖住宿限時優惠每晚可低至 HK$493

「The entire hotel staff consistently demonstrates a deficiency in customer service skills, including inadequate communication, lack of attentiveness, and failure to address guests' needs promptly. 」

「Had a great time」

「I didn’t have towels in my room until two hours after checking in and I needed to take a shower for and event I was going to. The breakfast in the morning was a 3」

「总体都特别好，就是房间消毒味太重了」

「easy parking」

「Parking was easy and secure. Bed was clean and comfortable. Toilet was slow to flush, and there was a piece of hair in the bathtub when we checked in otherwise everything else was good.」

「Great service, courteous staff and very clean. 」

「Lots of amenities! Football tables for kids and a gym. 」

「The service was excellent very helpful. I had left something in the room. The main service housekeeping called me after I’ve already left and checked out to tell me to come back and get what I left in the room. Very honest people breakfast was great. Casino was awesome is connected to the Motel second time. I’ve stayed there definitely five star for me. 」

「Clean rooms」

「Staff were all friendly and helpful. Breakfast was good. Room and facilities were clean. Bed was comfortable. No place to plug in electronic devices or set them, medications, water, etc. on the wall side of each bed (double queen room). Hand towel bar in bathroom loose, wall beside shower damaged from shower overspray, and no hangers for bath towels. Nothing serious, just inconvenient and slightly unsightly. Would stay again despite these things. 」

「Todo fue muy eficiente y muy cómodo ,nos gusto mucho el lugar, la limpieza, el personal muy amables y además muy conveniente, gracias. 」

「Friendly staff, clean room, would stay again」

「i booked 2 rooms but when i got the hotel they told me only 1 room booked so we split a room then i was charged for 2 rooms and they will not refund extra charge」

「Front desk staff was very helpful. 」

「Everything OK」