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拉斯維加斯馬蹄酒店的評價

4 out of 5
拉斯維加斯馬蹄酒店
3645 Las Vegas Blvd S, Las Vegas, NV

評價

7.8

不錯

10 分評分，優異；11969 則評價中有 4776 則" "
8 分評分，不錯；11969 則評價中有 3410 則" "
6 分評分，一般；11969 則評價中有 1835 則" "
4 分評分，欠佳；11969 則評價中有 1052 則" "
2 分評分，很差；11969 則評價中有 896 則" "

8.0/10 

整潔度

7.8/10 

職員與服務

7.4/10 

設施服務

7.8/10 

住宿狀況

7.8/10 

環保程度

評價

10/10 優異

WEI

讚好：整潔度、職員與服務和住宿狀況
It's not easy to parking.
於 2024 年 3 月住了 1 晚
Dan 於 2024年3月29日的回應
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 不錯

Mary

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
ALM 於 2024年3月3日的回應
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 一般

Yunying

一般
於 2024 年 1 月住了 2 晚
Ben 於 2024年1月24日的回應
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 欠佳

Eunice

不滿：整潔度和住宿狀況
Parking is not good
於 2023 年 11 月住了 4 晚
Latrice 於 2023年11月21日的回應
"Hello, I would like to thank you for taking the time to express your comments concerning your visit. Guest satisfaction is our number one priority. We’re sorry you were disappointed with your stay. We are working hard daily to improve the Hotel/Casino so that our guest can have a fantastic experience. Please have a great day."

2/10 很差

YONG QIANG

於 2023 年 9 月住了 10 晚
Ben 於 2023年9月30日的回應
Hello Yong, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 優異

Shirui

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The equipment in the parking lot is old.
於 2023 年 9 月住了 2 晚
Dan 於 2023年9月28日的回應
Thank you for taking the time to share your thoughts. Guest satisfaction is our number one priority.

10/10 優異

YISHAN

於 2023 年 9 月住了 1 晚
Michelle 於 2023年9月19日的回應
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

2/10 很差

CHANGZHENG

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
They charged me double the parking fee
於 2023 年 8 月住了 2 晚
Dan 於 2023年8月9日的回應
Hello Changzheng thank you for providing your feedback on your most recent stay.  Please contact Horseshoe directly to speak to a member of management regarding your experience.

8/10 不錯

MINGRUI (South Elgin)

讚好：整潔度
Good central location
於 2023 年 8 月住了 2 晚
Michelle 於 2023年8月7日的回應
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 不錯

WEIHUI

多人同遊
讚好：整潔度和設施服務
good
於 2023 年 8 月住了 3 晚
Issac 於 2023年8月5日的回應
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 優異

Shiqi

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚
Ben 於 2023年8月3日的回應
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 欠佳

KOON YING

家人同遊
不滿：整潔度、職員與服務和客房舒適度
the room is dirty
於 2023 年 5 月住了 3 晚
Ben 於 2023年5月21日的回應
Hello, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

2/10 很差

Yang

伴侶同遊
不滿：職員與服務和住宿狀況
This was not a nice staying experience. The room we booked was King Bed Room. However when I checked in, it shows that it was a double Queen bed, and I need to add extra $22 to upgrade to a king bed room. So I told the employee that it was the wrong room instead of what we booked. They just nodded coldly and gave me a new room. When I get to the king bed room, it was old and dirty and the shower room was so so bad. It doesn’t even have a door, just a curtain. It was so tiny and when you turn on the water, the whole bathroom got wet. It doesn’t look like anything from the photos they posted on the website. It was even worse than a Quality In room honestly. They said they would sent someone up the check the condition and no one did. So I had to go down again and told them about the situation. And the ambassador just said “oh we don’t have more king bed room for you, the one I have is a double Queen bed room” which is the original one they wanted to gave us. Well at least this one’s shower has a door…. I wonder, if they don’t have any more king bed room, then why would they give me the option to upgrade with extra $22? When I told them I already booked one, they just gave me the worst one so they can make me switch to the initial Queen bed room. This is fraud. I would never stay there again, and I suggest anyone else just pay a little extra to stay in a nice modern hotel. It will make the whole experience way better. Horseshoe is Very very bad.
於 2023 年 5 月住了 1 晚
Dan 於 2023年5月10日的回應
Hello Yang, I would like to thank you for taking the time to express your experience concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issues you may have experienced. I hope you will view this negative experience as an isolated incident.

8/10 不錯

TSAI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good
於 2023 年 4 月住了 4 晚
Dan 於 2023年4月11日的回應
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 優異

Xue

親子同遊
讚好：職員與服務
前台服务很好.房间太吵，停车还要付费，wifi只能2人使用，卫生一般
於 2023 年 3 月住了 1 晚
Michelle 於 2023年3月11日的回應
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 一般

Chao-Hsien

不滿：職員與服務
Unfriendly check-in
The check-in process lets me feel uncomfortable and unfriendly. I may not choose this hotel again even if it’s location is good and the room is not bad.
於 2023 年 1 月住了 2 晚
asst hotel manager 於 2023年2月23日的回應
We’re thrilled you enjoyed your time with us, Chao-Hsien. We appreciate you taking the time to provide your feedback and we hope to welcome you back to Horseshoe Las Vegas in the future.

10/10 優異

Weiqing

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
everything so good
Horseshoe Las Vegas 於 2023年2月11日的回應
Thank you for the 5-star review! We are delighted to learn you enjoyed your visit with us at Horseshoe Las Vegas and appreciate you taking the time to share your experience.

10/10 優異

cheng

於 2022 年 12 月住了 1 晚

10/10 優異

lishan

於 2022 年 9 月住了 3 晚
asst Hotel Manager 於 2023年2月28日的回應
We’re thrilled you enjoyed your time with us, Lishan. We appreciate you taking the time to provide your feedback and we hope to welcome you back to Horseshoe Las Vegas in the future.

6/10 一般

xinbin

於 2022 年 7 月住了 3 晚
asst hotel manager 於 2023年3月5日的回應
We’re thrilled you enjoyed your time with us. We appreciate you taking the time to provide your feedback and we hope to welcome you back to Horseshoe Las Vegas in the future.

8/10 不錯

HAO

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
酒店位置很好 设施也很好 不满意的是停车场收费
於 2022 年 6 月住了 1 晚
asst hotel manager 於 2023年3月6日的回應
We’re thrilled you enjoyed your time with us, Hao. We appreciate you taking the time to provide your feedback and we hope to welcome you back to Horseshoe Las Vegas in the future.

2/10 很差

Selina

伴侶同遊, 商務旅客
不滿：整潔度和職員與服務
糟糕透了，从来没有见过如此服务态度差的地方！从前台到保安都苦瓜脸，没有笑容，不耐烦！总之不会再入住这里了！
於 2022 年 3 月住了 1 晚

6/10 一般

Jinxin

於 2022 年 3 月住了 2 晚

10/10 優異

Guangwen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Aesthetic experience
於 2022 年 3 月住了 1 晚

6/10 一般

Jinxin

於 2022 年 3 月住了 2 晚

6/10 一般

MAOKAI

讚好：設施服務和住宿狀況
於 2022 年 3 月住了 1 晚

6/10 一般

Yan

家人同遊
讚好：職員與服務
不滿：整潔度
Dirty floor
於 2021 年 12 月住了 2 晚

8/10 不錯

??

於 2021 年 12 月住了 1 晚

8/10 不錯

Xiuhua

親子同遊
讚好：整潔度、職員與服務和住宿狀況
喜欢快速checkout
於 2021 年 11 月住了 2 晚

8/10 不錯

Shuzhen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
这个间酒店位置好方便，市中心，吃喝玩乐很集中。
於 2021 年 11 月住了 2 晚

10/10 優異

Jingyi

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good location, nice environment, and affordable price
於 2021 年 10 月住了 2 晚

10/10 優異

Kuanchen

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
房間很大 ，提供的洗髮精乳液意外的喜歡 不是那種廉價的洗漱用品！ 房間外面就是摩天輪 大落地窗獨立化妝間! 離大街也非常近，地獄廚神的餐廳就在附近，走路就能抵達！！非常滿意
於 2021 年 7 月住了 1 晚

8/10 不錯

wendy

讚好：整潔度和職員與服務
不滿：住宿狀況
Property was great. Internet service in rooms was less desirable.
於 2024 年 4 月住了 4 晚

10/10 優異

Ana (orlando)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It’s was very centralized, I just wish they had coffee in the rooms
於 2024 年 3 月住了 2 晚
Kimberly 於 2024年5月2日的回應
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 優異

Jayananth

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Every thing is good
於 2024 年 4 月住了 3 晚
Kimberly 於 2024年5月2日的回應
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 很差

Michelle

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The rooms and hallways were dirty. When we asked the front desk staff for help they basically declined.
於 2024 年 4 月住了 4 晚
Kimberly 於 2024年5月2日的回應
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 不錯

Adilcia c

讚好：整潔度、職員與服務和住宿狀況
solo UN comentario en mi cuanto no tube internet y al final tube que pagar por El parking tenia que aser una's classes en linea pero la internet de mi problem en lo Demas Todo exelente
於 2024 年 4 月住了 3 晚
Kimberly 於 2024年5月3日的回應
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 很差

Charles

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Do yourself a favor and don’t stay here. Requested twice for housekeeping, never came. We stayed there for 3 nights and our room was never cleaned the entire stay. On 4/29/24 around 9:00 am, we went to the front desk to do late check-out which we were willing to pay. Lena was extremely rude and does not acknowledge questions and continue to type and look at the computer. When she does acknowledge you, she gives a snarky reply. She is definitely in need of customer service training or work for DMV. We just had to walk away so we didn’t have to deal with her. It seems like she gets away with behavior like this and never gets reprimanded. There’s a reason this hotel is cheaper. It’s not worth it.
於 2024 年 4 月住了 3 晚
Dan 於 2024年5月2日的回應
Hello Charles, thank you for providing your feedback on your most recent stay.  Please contact Horseshoe Las Vegas directly to speak to a member of management regarding your experience.

10/10 優異

zeb (lewisville)

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Right in the heart of Vegas.
於 2024 年 4 月住了 1 晚
Dan 於 2024年5月2日的回應
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 欠佳

Flavio

家人同遊
不滿：職員與服務和住宿狀況
Average hotel, very convenient because super close to themain attractions. Safe area, possible to go around walking. The personnel is not very prepared nor very friendly.
Kimberly 於 2024年5月2日的回應
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 不錯

Jayananth

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good location, everything walking distance
於 2024 年 4 月住了 2 晚
Kimberly 於 2024年5月2日的回應
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 優異

Pierre-Marc

讚好：整潔度、職員與服務和住宿狀況
Localisation
於 2024 年 4 月住了 1 晚
Kimberly 於 2024年5月2日的回應
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 一般

Barry

商務旅客
讚好：整潔度和住宿狀況
.
於 2024 年 4 月住了 2 晚
Latrice 於 2024年5月1日的回應
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

8/10 不錯

Steven

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 2 晚
ALM 於 2024年5月1日的回應
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 一般

Robert Francis

家人同遊, 多人同遊
讚好：職員與服務和設施服務
Room was ok. Compliments include. - nice tv. - comfortable bed - good outlet and usb placement Opportunities for improvement include - Lighting. Entry light switch only controls hallway light. I had to turn on my cell phone flashlight to make my way to a table lamp. Light placement could be improved by locating a light in the room close to the entry hallway. Ideally, this newly placed lamp could be turned on using the entry switch. - Bathroom toilet is low. Difficult for seniors to get on and off of. - Bathroom towel racks. Only towel rack is on the shower door. It would have been nice to have a 2nd towel rack somewhere. - Bathroom light switch for area over sink is not convenient. - No soap dish for the bar soap. - bar soap sticks to the shelf in the shower once it dries. It was difficult to pry it off to use. - No Kleenex provided for Bedroom area.
於 2024 年 4 月住了 4 晚
Latrice 於 2024年5月1日的回應
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

8/10 不錯

Dirk

讚好：整潔度和職員與服務
Zimmer war zweckdienlich und entsprach den Vorstellungen. Störend war die lange Warteschlage am Check-in.
於 2024 年 4 月住了 1 晚
Kimberly 於 2024年5月2日的回應
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 不錯

Laura (Etobicoke)

於 2024 年 4 月住了 3 晚
John 於 2024年5月2日的回應
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 一般

Trichelle

伴侶同遊, 多人同遊
讚好：設施服務
Parking is really far. The check in line was about 45 minutes.
於 2024 年 4 月住了 1 晚
Doug 於 2024年5月1日的回應
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 優異

Scott

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was big, compared to the Room I stayed in at Park MGM, The night before. Enjoyed video poker at the bar. Service was great.
於 2024 年 4 月住了 1 晚
John 於 2024年5月1日的回應
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 優異

Tammi

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We really enjoyed our stay at the Horseshoe. The pool was wonderful. Hope to be back soon!
於 2024 年 4 月住了 2 晚
Michelle 於 2024年5月1日的回應
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!