"My experience started on Friday night, when I discovered my reservations showed the check-in as Sunday, July 12, instead of Saturday, July 11. I reached out to the hotel and spoke with a representative (Carl) to see if he could help me with change or extend the reservation to include Saturday. He could care less, and that's how he proceeded to help me.
As an experienced banking employee of 30 years and a former military housing desk clerk/housekeeper, I thought the customer service was lacking, and he didn't go above and beyond to help resolve the situation.
Then, at check-in, the young man at the desk (an African American) surprised us with an unexpected deposit fee because we used a third-party vendor (Expedia) to make our reservation. That was a first for me.
Check-out went smoothly once housekeeping confirmed the room was clear so that I could get my deposit back. "
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