E-mailed them twice to confirm check in called them on the day no response or answer - perhaps the owner packed up and bailed? or died? because it looks like we are not the only one to have this issue either way had to wait 4 hours for hotels.com to find us another place then they said it would take 15 mins with all our luggage after a 24 hour flight from Melbourne to London with no real apology pretty disappointing experience all around
David
於 2018 年 6 月住了 1 晚
2/10 很差
Anikó (Pirna)
2018年5月22日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
ACHTUNG!!! FAKE Unterkunft - City Gate Kensington
- ein Tag vor Antritt der Reise versucht Kontakt bei der Unterkunft "City Gate Kensington" per E-Mail und Telefon, wie gefordert von Expedia, aufzunehmen (bis heute keine Antwort)
- auch über ein Expedia Mitarbeiter, vor Abflug, konnte der Kontakt zur Unterkunft nicht hergestellt werden
- Ankunft bei der uns bekannt gegeben Adresse der Unterkunft in London gegen 23 Uhr Ortszeit
- dann... nichts...gar nichts...kein Hinweis auf "City Gate Kensington" oder ähnliches, es sah aus wie ein gewöhnliches Wohngebiet
- es folgten weitere Anrufe an die Unterkunft...ohne Erfolg
- wir mussten uns in der Nacht um eine neue Unterkunft kümmern was sehr nervenaufreibend war
Anikó
於 2018 年 5 月住了 3 晚
2/10 很差
真實旅客
2018年4月1日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
bezahlen aber nichts davon sehen
vorab grosses Lob an Hotels.com das sie und so gut geholfen haben...bevor wir buchten hatten wir ein mulmiges Gefühl da wir Bewertungen von anderen Seiten zu dem appartent erst später sahen ... und sie sind nicht schön ... wir sollten um 14 Uhr einchecken ohne Rezeption die schrieben uns das wir einen Code eingeben sollten an einem Kasten da sollte eine Karte zum Appartment sein .... nichts drinnen standen 2 Stunden vor der Tür ich habe gefühlt 200 mal die versucht anzurufen keiner ging ran die Nachbarn sagten das sie sowas ähnliches auch erlebt hatten und das sie vor Eckel kaum im Zimmer sind .....abee das alles hatte ein Happy end ein grosses lob an Hotels.com die haben uns innerhalb 30 min ein neues Hotel gefunden...
Leute Bucht auf keinen Fall dieses Appartmend
真實旅客
8/10 不錯
Susan
2018年3月30日
讚好:客房舒適度
不滿:職員與服務
Need to fix all the hooks for shower head. Was given a double rm instead of duplex. Very hard to get hold of anyone in that tel nbr given.
The apartment I stayed for 2 nights at was flat 3 20 Fairholme Road. The first night was really noisy people coming and going up until 3am and then from 5am so no sleep that night. The second night was better but maybe I was so tired from the first night I just didn't hear them.
The apartment was small and cramped with really basic furniture, a microwave sink and a fridge which didn't get cold. There was a small freezer which had about 3 inches of frost inside which stopped the door from shutting.
The one good thing was the shower room which was in good order, the sink was really small so difficult to get a shave in and the shower was also cramped but water pressure was good and the water was hot.
There was a problem with Sky so I reported it and someone came round about an hour later, reset the sky box wherever that was and then retuned the TV and it came back up. The apartment is really for a young person just staying over for 1 night in London and the pictures do not reflect whats actually there.
Steve
於 2018 年 2 月住了 2 晚
4/10 欠佳
Glynnpt (Isle of Wight)
2018年2月22日
讚好:整潔度
不滿:住宿狀況
Was it the room we booked?
The information on the webpage did not seem to match with the reality. The room was reduced by about 60%. At that price it was good value, but I did not think it was worth anywhere near the full price. It was a largish sitting room that had been cleverly adapted to include a small shower cubicle and toilet. There was also quite a well equipped small kitchen area. However the ceiling of shower room and kitchen space had been lowered to allow for a mezzanine deck with the bed. This meant that the headroom where the bed was situated was just to low for comfort and the ladder to the bed was much too steep for most people. It would have been good to know that as it could have been the deciding factor for some people.
Glynnpt
於 2018 年 2 月住了 1 晚
6/10 一般
Margarita
2018年2月8日
讚好:客房舒適度
Bad wifi
Wifi doesn't work since the second day, and the didn't answer the mails until our arrive at the hotel.