"The room looked nothing like the photos on the booking/website page.
The AC was broken and they already gave out all their fans so it was a stagnant hot air in the room the whole time.
The shower was not enclosed, it only had a thin curtain that didn’t even reach the ground so the water from the shower was sprayed all over the bathroom floor."
"Another amazing stay at this hotel. The staff have always been polite and helpful, the rooms are clean. We have always been lucky enough to have a Tower Bridge view."
"It took over 30 minutes to check in and no clear information was given to us regarding the app which we found out on our second stay is needed to ask for more toilet roll or for our room to be cleaned. Reception staff appeared very understaffed and always seemed to be run off their feet.
The staff in the restaurant were unable to provide clear information regarding allergies for my son with a peanut allergy or provide and alternative option which was very concerning and caused a good deal of stress"
"The hotel is nicely kept and close to a train and bus station to conveniently travel to the tourist areas. There are a few limited food options in the immediate area but you can kind plenty of options within a 10 to 15 minute walk."