location is good, i like the area in russell square as one of my classmate stayed here long time ago. the room is okay but just the sound insulation is not being satisfied and the pressure of the shower is a bit low. However, nightmare began on the first of my five nights staying. The room was stuffy and didn't know why until my mother in the next room claimed that her room is comfy with a nice temperature. we then went down to the reception the next morning and asked for checking out the air con. However, the lady was a bit rude and seems she thought we didnt know how to turn on the air con? she claimed that she would find someone to check on it but sadly we found out she didnt when we went back at late night. we then went to reception again and met the gentleman which helped us to check in and he immediately helped us to tell the manager and surprisingly the manager can just help us to fix it inside the control room at once and it seems we experienced quite differently with the staff in the morning. thank you for the gentleman but I encourage hotel to train your staff to be helpful and polite to guests. I will give this hotel another try as I like the area much, hopefully next time will be a nice stay!
