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大理石拱門套房酒店的評價

3 out of 5
大理石拱門套房酒店
41 Great Cumberland Place, London, England

評價

6.6
10 分評分，優異；122 則評價中有 24 則" "
8 分評分，不錯；122 則評價中有 38 則" "
6 分評分，一般；122 則評價中有 26 則" "
4 分評分，欠佳；122 則評價中有 17 則" "
2 分評分，很差；122 則評價中有 17 則" "

7.6/10 

整潔度

7.4/10 

職員與服務

7.0/10 

設施服務

6.8/10 

住宿狀況

6.0/10 

環保程度

評價

10/10 優異

Joanne

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean & comfortable room, only thing missing was that towels were not provided in our room
於 2024 年 2 月住了 1 晚

6/10 一般

真實旅客

讚好：客房舒適度
不滿：整潔度
Sentralt hotel
Sentralt og stort rom. Bærer preg av slitasje og fukt. Gode senger og stort rom. Heilt ok for ein langhelg
於 2024 年 1 月住了 3 晚

10/10 優異

ellen

讚好：整潔度、職員與服務和客房舒適度
於 2023 年 11 月住了 3 晚

8/10 不錯

Erik

於 2023 年 11 月住了 2 晚

4/10 欠佳

morris

不滿：設施服務
No lift Narrow staircase False advertising No indication of rooms below ground Breakfast in a different location one block away WOULD AVOID
於 2023 年 11 月住了 3 晚

6/10 一般

maura

讚好：職員與服務
Il personale dell'hotel è stato molto disponibile nel momento in cui, resisi conto che mia madre non poteva raggiungere facilmente la stanza posta al 4 piano senza ascensore, ci hanno immediatamente trasferite in una stanza al pian terreno. Complessivamente il giudizio sulla struttura è positivo, vista anche al posizione centrale e la vicinanza dei mezzi pubblici
於 2023 年 10 月住了 3 晚
Jade Brito 於 2023年11月4日的回應
Dear Maura,We are glad to read your kind words, please do come to visit us in the near future.Looking forward to welcoming you soon!Kind regards,

10/10 優異

Florian

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Jade Brito 於 2023年11月4日的回應
Dear Florian,We are glad to read your kind words, please do come to visit us in the near future.Looking forward to welcoming you soon!Kind regards,

10/10 優異

Billy

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel
於 2023 年 10 月住了 1 晚
Jade Brito 於 2023年11月4日的回應
Dear Billy,We are glad to read your kind words, please do come to visit us in the near future.Looking forward to welcoming you soon!Kind regards,

2/10 很差

Timothy

於 2023 年 10 月住了 5 晚
Jade Brito 於 2023年11月4日的回應
Dear TimothyWe are sorry to hear that you did not have a good experience with us at The Marble Arch Suites. If you decide to visit us in the future we will be very happy to make your stay memorable.Kind regards,

8/10 不錯

Naveen

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good for stay near Oxford Street
Everything fine, except the breakfast. Options were vry less. Staff was courteous. But suites had some infrastructure issues.
於 2023 年 10 月住了 1 晚
Jade Brito 於 2023年11月4日的回應
Dear Naveen,Thank you for your kind words.We are glad you enjoyed our breakfast and your stay overall. We look forward to welcoming you back to our hotel.Kind regards,

8/10 不錯

Colin

於 2023 年 8 月住了 1 晚

8/10 不錯

Julianne

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Utmerket hotell til min reise. Rommet er lite, enn hva vi er vant med i Norge. Ellers hyggelige personal og kort avstand til shopping.
於 2023 年 7 月住了 2 晚

6/10 一般

Mark

讚好：整潔度和客房舒適度
不滿：住宿狀況
It's in a good location for Oxford Street,but it's not a good hotel.The wi-fi only allows 1 device access,the air conditioning is poor,the windows are not double glazed,the bathrooms are tiny
於 2023 年 7 月住了 1 晚

4/10 欠佳

Tracey

多人同遊
讚好：職員與服務和住宿狀況
The hotel is really nice in a great location. The room is spacious & clean. The reception staff were helpful when we stayed there. However..... i left a dress in the wardrobe, i emailed them twice & had no response. I called 5 times & each time was told they would ask housekeeping & call me back. They never did!! I can only assume that housekeeping stole my dress. I would think twice about booking
於 2023 年 6 月住了 1 晚

6/10 一般

Mark

家人同遊
讚好：職員與服務
Staff was ok Room had just a hint of cigarettes USB ports were broken Tiny bathroom Refrigerator didn’t work
於 2023 年 6 月住了 3 晚

6/10 一般

真實旅客

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況和客房舒適度
Trangt og slitt, men godt renholdt og sentralt
Trangt og slitt. Møblene på badet holdt på å falle fra hverandre. Komisk å kalle ett litt større rom, ca. 16 kvm. for en "suite". Det fins ingen fasiliteter her, lobby, bar e.l. Du bare leier rommet, som bare kan brukes til å sove i. Beliggenheten er dog bra, to minutter fra Marble Arch og Oxford Street.
於 2023 年 5 月住了 3 晚

4/10 欠佳

Arne

商務旅客
不滿：職員與服務
Really, really disapointed.
Got there at 2pm, as was the deal. The receptionist then told me there was no vacancies (I had booked three weeks earlier), and that I should have received a mail about it from the hotel. I had. Two hours earler, while busy working, so I hadn't seen it. Then she told me that I was booked at another hotel, and the mail also said that. Problem was, the address was wrong, so I had two taxi trips, with three pieces of luggage, on my own expence, before I found the hotel that they had booked for me. Problem was, the hotel hadn't been told. It took another 30 minutes, and then we were given the smallest room in the hotel. Not a bad room, but not exactly what I had paid for. Then, at four in the morning, a terrible noise suddenly appoeared and went on for 20 minutes. Couldn't sleep until it was over. Then, at 6am, it started again. We decided to get up and went for breakfast. At 8am, it started again, and now we fetched the hotel receptionist. He was very nice, and gave us another room, much bigger, thank you, and with a view out to the street. The rest of the stay was okay, but not by merit of the Marble Arch Suites. Avoid them.
於 2023 年 5 月住了 5 晚

6/10 一般

Marita

家人同遊
讚好：整潔度
不滿：職員與服務
於 2023 年 5 月住了 3 晚

4/10 欠佳

grete

於 2023 年 4 月住了 3 晚

8/10 不錯

Linda

讚好：整潔度、職員與服務和客房舒適度
Massive potential
Could be lovely. Some great design in the room just a few things need fixing. There is a potential mini kitchen but without cutlery or crockery it is a bit frustrating. Staff lovely, room clean and bed very comfortable
於 2023 年 3 月住了 1 晚

8/10 不錯

Omar

讚好：整潔度和職員與服務
於 2023 年 3 月住了 5 晚

6/10 一般

Tessa

商務旅客
讚好：職員與服務
Central/convenient - but tired
Good value for a central location and the reception ladies were cheerful, even though they were dealing with an antiquated system and the tiniest desk space. Bedrooms were tired but the bed was comfortable. However, the air-con in my room was so noisy (old) that I had to turn it off in the middle of the night. The small shower room was not as clean as I would have hoped and the extractor fan rattled deafeningly. There was also a crazily bright green security/sensor light on the ceiling, so the room was far too lit-up during the night, rather defeating the point of the blackout curtains.
於 2023 年 3 月住了 1 晚

6/10 一般

真實旅客

讚好：整潔度和職員與服務
不滿：客房舒適度
Decent stay, great location, especially uncomfortable pillows, good service
於 2023 年 3 月住了 2 晚

8/10 不錯

Raja

多人同遊
讚好：職員與服務
不滿：住宿狀況
Bra beliggenhet, men ingen varme el vifte på badet.
於 2023 年 3 月住了 2 晚

4/10 欠佳

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
Meget larm fra indgang og reception. Værelse ikke rent. Tomme skåle og muggent brød på morgenbuffeten som vi forlod og ikke kom tilbage til.
於 2023 年 2 月住了 4 晚

8/10 不錯

Jason

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
Great hotel, badly advertised parking
The overall hotel was great l, room was good and clean however a big part of this was “parking available” on the site only to be told that there was no onsite parking and that the only parking was on the street for 4hrs only. This was a massive inconvenience having to find alternative parking and at an additional cost that I wasn’t expecting to be paying
於 2023 年 2 月住了 1 晚

6/10 一般

Carol

於 2023 年 1 月住了 1 晚
Edmund Balasca 於 2023年2月15日的回應
Dear Carol Thank you for your feedback. Kind RegardsEdmund Balasca Duty Manager

4/10 欠佳

Nassima

不滿：整潔度、住宿狀況和客房舒適度
Chambre en sous sol Moquette sale Rien pour ranger ou poser ses habits Chauffage brouillant
於 2023 年 1 月住了 4 晚
Edmund Balasca 於 2023年2月15日的回應
Dear Nassima We apologies for all the inconveniences faced dooring your stay and we hope you can allow us a second chance to restore your faith in us RegardsEdmund Balasca Duty Manager

8/10 不錯

Liraz

於 2023 年 1 月住了 2 晚
Edmund Balasca 於 2023年2月15日的回應
Dear Liraz Thank you for your kind feedback and we hope to welcome you again soon. Kind Regards Edmund BalascaDuty Manager

6/10 一般

Doris

家人同遊
Gammelt koldt hotel. Kan ikke anbefales
Hotellets vinduer var meget utætte og badeværelset isende koldt, ingen fornøjelse at gå i bad og på toilet. Rengøring kunne sagtens blive bedre og dobbelt dynen var så lille at den næsten ikke kunne delen mellem to personer, beskidte møbler og gardiner Klagede til den lille reception hvor personale også sad med jakke på grundet kulden. Fik at vide at det var hvad jegkunne forvente af en gammel bygning. Bare ikke godt nok Der var ej heller nogen info ved tjek ind. Personale der sad der kunne heller ikke tjekkes os ind og måtte skaffe en anden personale. Meget dårlig oplevelse KAN IKKE ANBEFALE DETTE HOTEL
於 2022 年 12 月住了 2 晚

10/10 優異

Lars Reidar

於 2022 年 11 月住了 3 晚

6/10 一般

Kathie

商務旅客
讚好：整潔度和設施服務
My room was very nice, apparently a deluxe room I somehow got upgraded to. Very spacious and comfortable. On the other hand, my collegue (who booked directly through the website) had a bad experience. They apparently lost or overbooked his reservation, and then he ended up in a small, damp, noisy basement room.

4/10 欠佳

Marek

商務旅客
讚好：職員與服務
不滿：住宿狀況和客房舒適度
Avoid
Room in the basement. Terrible smell of mold. Window view terrible, airco sound at the level of diessel engine. Size of the room was a joke.
於 2022 年 10 月住了 1 晚

2/10 很差

yael

於 2022 年 9 月住了 4 晚

8/10 不錯

June

於 2022 年 9 月住了 1 晚

4/10 欠佳

Meet

商務旅客
不滿：整潔度、職員與服務和住宿狀況
Complete Rip-off
Complete rip off. Unprofessional staff. Moved my booking to another hotel of the group without explanation. The room was tiny, old and dirty. There was Mold on the bathroom walls. They wouldnt gice drinking water until asked everyday. The list is long. The only thing good about the place was its location.
於 2022 年 8 月住了 3 晚

10/10 優異

Mary

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel is superb for concerts at Hyde Park and other sightseeing locations. Plenty of restaurants, cafés to choose from and 18 minutes walk to Paddington train station if flying from Heathrow Airport.
於 2022 年 7 月住了 1 晚

8/10 不錯

Bahjat S

讚好：整潔度、住宿狀況和客房舒適度
Good and walkable.
Pleasant stay. Walkable.
於 2022 年 7 月住了 2 晚

6/10 一般

Spencer

於 2022 年 7 月住了 1 晚

6/10 一般

Zain-Ul-Abideen (SIALKOT)

不滿：設施服務
Location is ideal.
於 2022 年 6 月住了 3 晚

4/10 欠佳

hanaa

不滿：整潔度和客房舒適度
Noisy
It was noisy and not clean but bed comfortable
於 2022 年 6 月住了 3 晚

6/10 一般

Mark

讚好：整潔度、職員與服務和客房舒適度
Poor wifi
於 2022 年 6 月住了 1 晚

4/10 欠佳

Jeanne

不滿：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 5 月住了 1 晚

4/10 欠佳

Michiko

於 2022 年 4 月住了 3 晚

8/10 不錯

Lene

讚好：職員與服務和住宿狀況
於 2022 年 3 月住了 3 晚

2/10 很差

Tanaka

於 2021 年 12 月住了 1 晚

2/10 很差

Rosaline

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Disgusting! Booked 3 -4 days before booking date, travelled 120 miles to arrive at 8pm only to find hotel closed, note on door. Hotels.com customer service team appears to now be based in India and after a 30 minute phone call
於 2021 年 4 月住了 1 晚

8/10 不錯

DrTFalk (Bournemouth )

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
As long as the covid is around , nothing will be normal !
於 2020 年 9 月住了 2 晚

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great value for money
Nice and cozy little hotel. great location. Room is very small but you don't go to London to stay in the room :)
於 2020 年 2 月住了 3 晚

4/10 欠佳

真實旅客

商務旅客
讚好：職員與服務
不滿：客房舒適度
於 2019 年 12 月住了 1 晚