We chose to stay at the Ritz London for a night based on its reputation and having had previous positive stays at other Ritz properties. We chose poorly. Check-in was fine and the property itself is mostly well maintained. Our issue arose when we went to confirm the late checkout we had asked for the night prior. The morning of our departure our request was denied (1 PM versus 11 AM), even though we had tea reservations AT Ritz London at 11:30 and needed to change before our international flight home. We made the tea reservations shortly after we made the hotel reservation, many weeks prior, so this wasn’t a surprise for them. We were informed that we needed to vacate our room at 11 and they’d hold our bags. That after tea we could retrieve our belongings and change in the handicap bathroom on the main floor. When the bellman retrieved our bags and showed us to the handicap bathroom even he was embarrassed by the treatment. Based on our experience here, we will not be returning to the Ritz London again and it has tainted our view of the brand overall. If you’re looking for hotels in London, I’d recommend you pass on Ritz London and head over to Four Seasons at Trinity Square or the Shangri La at The Shard, far better experiences to be had there.