Louis Engel Waterfront Park

The property was beautiful and quiet. The staff were pleasant and helpful. The location was perfect, close to where we needed and yet secluded. The only thing we struggled with a little as senior folks was the parking lot was down and far from the entrance. However, the exercise did us good!

I want to start by saying it wasn’t the entire staff. The staff during the day were very helpful and attentive. I was placed in a room where the AC wasn’t working. When i got in at 11pm i called the front desk and I was told someone would come up to fix the issue. I waited an hour and called back and got no answer the rest of the night. I was forced to sleep in the heat with my fiancee. The morning staff sent an engineer up and he couldn’t fix the issue . We were moved to a new room. All I received was an apology. i emailed the hotel personally about the issue with no response. I believe this is unacceptable. I paid for nights and received 1 comfortable night. I want to be reimbursed or deducted for 1 night.

Our original flight got canceled so it was up in the air on when we would arrive (late night or next day). Fortunately, we were able to get to New York even earlier than originally scheduled which was well before check-in. Jasmine at the front desk was such a gem, she granted us early check-in with no extra cost. That type of customer service is very much appreciated.