Unfortunately, this has been very bad experience with a VRBO rental/host. When checking into the cabin, the chemical/cleaning smell was so bad that it caused both to have headaches. We contacted Heidi & VRBO within an hour of arriving and tried to air out the cabin by opening up windows/doors. Heidi said that the place was deep cleaned, which may have been the cause. When I explained that we were struggling with the smell & was not sure if we could stay, she stated that she could not come to the property & she did not have another property that we could change to because everything was booked.
Because this was our anniversary, & we did not want to spend the night with the smell/headache's, we left and booked a separate hotel room. After leaving & letting her know, Heidi actually did go to the cabin. She left a voicemail saying that her & her handyman felt nothing was wrong & that she was not willing to provide any level of refund. We absolutely had a different experience on the smell.
Also, please google the area if you do book with her. The outside pictures are misleading: not private, community fire pit, next to busy highway. Could have overcome this if not for the smell, but be aware. Definitely not worth the price based on our experience and her response/communication.
Fortunately, we have had great experiences with other VRBO rentals/hosts (with mutually excellent reviews of the host and they of us) so just had bad luck with Heidi.