The Crown Choice Hotel and Waterpark used to be the Crown Jewel in Mackinaw City when I was younger.
This trip, the front staff didn’t know how to get us to our room except going outside in the rain (we could have taken the stairs in the lobby to second floor and gotten there); the Junior Suite we stayed in wasn’t cleaned when we requested, and there were no utensils provided as they have been prior.
The breakfast option is no longer — LOTS of space that is unused or unadvertised sadly and not taken care of! The waterpark that was so beloved has broken faucets (9 that I counted!), the pool and hot tub were not cleaned, and the drain covers were broken, and the sauna is missing a knob so that is out of service for something that is an easy fix. There is so much work to be done during the winter season for the staff to do in order for us to stay again.
Also, the breakfast coupons for the Lighthouse Restaurant were NOT accepted; we paid full price for breakfast and had a horrible server.
Probably this was my worst experience in MC.
