Ascott Malu hotels

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"1st time traveling to China and 1st stop in Shanghai. It’s a 5-star hotel in a great location and “Nanjing” walking street just crossing the street. Friendly staff, good service even room cleaning is excellent. Unluckily my room was settled at a low floor (FL 7) and my window view is small street of side of the building and there was a ground floor shop doing renovations from the midnight to the morning every night from my check in to check out. I believe the hotel will do something for me if I make a complaint but I don’t and just let it go. Overall it’s a great place to stay."

"Will be back in this hotel and will advertise to my traveling friends "

"The AC was a bit challenging but ironed itself out..the gym and locker room has personal spa cold plunge sauna and steam room a huge win for me. Cardio equiptment could use a bit of an upgrade however highly functional. Pool was great, staff was amazing. Breakfast one of the best I've had..id give it a 4 star based on the rooms carpeting and walls dated in rooms.as far as shower great heat pressure all amenities fantastic..staff beautiful people..i would definately stay again"

"I have been in China several times and stayed in various hotels. Consider this hotel one of the best. It’s impossible to find a better hotel location with a view of the beautiful Yu Garden on one side and famous Bund on the other. It’s also located just a few steps from the Metro with connection to major destinations. I was deeply touched by the care and attention shown by the entire staff -the front desk (Jerry was best), housekeepers, buffet staff and manager. Clean rooms with all amenities and fully stocked with supplies ranging from toothbrushes to slippers. Bottled water was also provided. Famous Pear Soup is always available as a light local treat at any time of the day. Laundry is also free here. The morning buffet is delicious and varied- available every day with options to suit every taste. On the second floor there is a restaurant with magnificent local dinner cuisine. I highly suggest this hotel as a wonderful place to stay. Will definitely return the next time I am in Shanghai. "

"Absolutely fantastic 5 night stay at the hotel. Room is spacious and clean, staff are attentive and friendly, hotel amenities are high tech and advanced. "

"Awful place, no ac or heat the breakfast very poor do not recommend I pre pay 8 days and I left the second day and los lost my money, do not recommend "

"What I loved is the staff and their attention for my 4 years old son. It was his birthday on the 17th of March, the hotel kindly gave him a cake and a card which was heart-warming. Overall, the room was nice and it was a wonderful experience."

"Lovely room easy check in, top location and Byredo amenities brilliant"