We reserved and paid for a king room, the property did a bait and switch and stuck us in a queen room. When confronted, they said that when they are booked heavy, their system will move 3rd party reservations to lower quality rooms to open up rooms for their member customers etc. this is the second time this has happened at a Hilton property, it will be the last because we will not be staying at a Hilton ever again. Expedia was absolutely no help in this matter, very disappointing.
frederick
於 2024 年 5 月住了 1 晚
6/10 一般
Alexander (Virginia Beach)
2024年5月18日
不滿:職員與服務
Front desk said breakfast was complimentary for me but it turns out i was charged $35