Terrace/patio

Reviews of Riad Enchanté

4.5 out of 5
Riad Enchanté
17, Derb Habib Allah, Mouassine, Medina, Marrakech

Reviews

9.4

Exceptional

Rating 10 - Excellent. 40 out of 50 reviews" "
Rating 8 - Good. 6 out of 50 reviews" "
Rating 6 - Okay. 1 out of 50 reviews" "
Rating 4 - Poor. 1 out of 50 reviews" "
Rating 2 - Terrible. 2 out of 50 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent riad in Marrakech
Stayed 5 nights in May 2024

10/10 Excellent

Samantha

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were well looked after by our super and friendly staff. Very very friendly and most helpful! Khalid very kindly took us on a tour to the Atlas Mountains in his own time! He looked after us so well! Both Khalid and Hussein, who are front of house, were always willing to assist and guide us. The food was really lovely - breakfast each morning a special treat! We had an evening meal the night we arrived (very late!) and it was by far the tastiest Moroccan meal! We arranged for airport transfers through Hussein via email beforehand, and these were arranged for us. It would be difficult without their assistance to find the Riads in general. We had a superb time and would highly recommend Riad Enchanté. Thank you for a fabulous stay and super memories!
Stayed 7 nights in Apr 2024
Response from Riad Enchanté on 11 May 2024
Thank you for taking the time to share such a glowing review! We're thrilled to hear that Khalid and Hussein made your stay exceptional and that you enjoyed the tour to the Atlas Mountains as well as our Moroccan cuisine. We aim to make every guest's experience memorable, from arrival to departure. We're glad that the airport transfers were convenient for you and that our staff could assist in navigating to the Riad. We appreciate your recommendation and look forward to your next visit for more fabulous memories at Riad Enchanté!

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Riad is conveniently situated within the medina, close to all the souks. Our room was lovely and cleaned daily; gorgeous roof terrace with views of the mountains. The staff are extremely attentive and friendly. The breakfast provided is fantastic. I’d also recommend the evening meal which was beautifully presented and one of the best during our stay. They sort out all the travel to and from the airport and also any trips you have planned. Thoroughly recommended, we’ll be back!
Response from Team Enchanté on 11 May 2024
Thank you for your fantastic review! We're so pleased to hear that you enjoyed the convenient location of our Riad, the daily cleanliness of your room, and the views from our roof terrace. It's great to know that our staff's attentiveness added to your experience and that you enjoyed both the breakfast and the evening meals. We're glad we could assist with your travel arrangements and make everything seamless. We appreciate your recommendation and look forward to welcoming you back on your next visit!

10/10 Excellent

Pasquale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at Riad Enchanté. The hosts Hussein and Khaled were impeccable individuals. They were extremely attentive, offering fantastic advice, and were a key part to our wonderful stay in Marrakesh. The Riad itself was very clean and the Decor really embraced the Moroccan culture. The Riad is located in a perfect location which is close to the key markets but away from the noise. The Riad is also conveniently a 7 minute walk from the pick up point for excursions such as balloon rides and camel riding. We were offered fresh moroccan styled breakfast each morning, which was delicious. I would definitely recommend this Riad to anyone looking for a trip to embrace Marrakesh. You will be well looked after.
Stayed 4 nights in Mar 2024
Response from Team Riad Enchanté on 12 Mar 2024
Thank you for sharing your wonderful experience at Riad Enchanté. We are truly grateful for your kind words and are delighted to hear that our attention to detail and hospitality contributed to a memorable stay in Marrakesh. It's our pleasure to provide a welcoming environment that allows our guests to fully immerse themselves in the beauty of Moroccan culture. Your recommendation means the world to us, and we look forward to welcoming you back for another enchanting experience.

10/10 Excellent

Brian, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amical, convivialité et stylé.
Stayed 3 nights in Mar 2024
Response from L’équipe de Riad Enchanté on 11 Mar 2024
Cher hôte,Nous sommes absolument ravis de recevoir une évaluation parfaite de votre part. "Amical, convivialité et stylé" sont des qualités que nous tenons à coeur chez Riad Enchanté, et savoir que vous avez ressenti cela lors de votre séjour nous remplit de joie. Votre expérience reflète précisément l'atmosphère unique et accueillante que nous nous efforçons de créer. Merci infiniment de partager votre satisfaction avec nous, et nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour une autre expérience enchantée.Cordialement,L'équipe de Riad Enchanté

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to all the staff at the Riad Enchante, they are so helpful and friendly, the Riad is perfectly placed for exploring Marrakesh and it's proximity to the secret garden makes it hard to get lost. We had a wonderful time and would gladly recommend this Riad
Response from Team Riad Enchanté on 12 Mar 2024
Thank you for taking the time to leave such a lovely review. We're thrilled to hear that you found our staff helpful and friendly, and that our location served as the perfect base for your adventures in Marrakesh. It's wonderful to know that the proximity to the Secret Garden added to your experience, making navigation through the city easier. We're glad you had a wonderful time with us and appreciate your willingness to recommend Riad Enchanté. We look forward to the opportunity to welcome you back for another memorable stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern Riad with great staff
Very warm, friendly and helpful staff, always available. Breakfast was superb in a great setting on the rooftop terrace.
Stayed 5 nights in Feb 2024
Response from Team Riad Enchanté on 12 Mar 2024
Thank you for your kind review. We're delighted to hear that you found our staff warm, friendly, and always ready to assist. It's great to know that you enjoyed the superb breakfast on our rooftop terrace, which we believe is a special setting to start the day. We aim to create memorable experiences for our guests, and your feedback is invaluable to us. We hope to have the pleasure of welcoming you back to Riad Enchanté in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful Riad in Marrakech
Absolutely wonderful Riad. The staff were friendly and helpful. The breakfasts were lovely on the rooftop. Would definitely recommend and stay again!
Stayed 3 nights in Jan 2024
Response from Team Riad Enchanté on 3 Feb 2024
Dear Guest,We are truly grateful for your wonderful review and the delightful feedback about your stay at Riad Enchanté. It warms our hearts to hear that you found our staff friendly and helpful, and that you enjoyed our lovely breakfasts on the rooftop. Recommendations from our guests are the highest compliment we can receive, and we’re thrilled you’d choose to stay with us again.Thank you for taking the time to share your experience. We eagerly anticipate the opportunity to welcome you back for another memorable visit.Warmest regards,The Riad Enchanté Team

10/10 Excellent

Ibrar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-Convenient - clean - very accommodating - nice staff - nice breakfast spread 👌 Thank you. Mr Hussein the manager had an attentive eye , and took care of us amazingly. Grateful for the stay.
Stayed 3 nights in Oct 2023
Response from Hussiene on 5 Nov 2023
Dear Mr Sherif,Thank you for your kind and beautiful review, we are so glad to hear that you enjoyed your stay with your friend Mr Ashraf at Riad Enchanté, Our first aim is always to make our guests very satisfied, We hope to see you soon another time.Kind regardsHussiene-Riad Enchanté

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The riad is incredible. Mohamed was super nice and helpful at all times. he set up our transfer from and to the airport and the breakfast was absolutely delicious and the place is beautiful.

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable accommodation in the heart of the city
Riad Enchanté made our short stay in Marrakech very plrasant. We were overwhelmed by the hospitality shown us and heartily recommend this riad to anyone seeking an authentic Moroccan experience with modern plumbing and comfortable accommodation.
Stayed 2 nights in Sep 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great traditional Riad experience
We had a wonderful stay but it didn't start well. We didn't understand that Riads typically have few if any outside windows - wealthy people in the old days valued their privacy and also wanted peace and quiet. So the rooms are dark if they don't have a window onto the courtyard, which only 2 here do. Our initial room didn't. Our assumption was that we had been assigned the poorest room. However, the Manager was excellent and explained the history of Riads and then offered to move us to a room with a window. Even then, it was a window to the courtyard area and wasn't private but we appreciated his kind offer. Then we came to appreciate how beautiful the rooms are, with period decorations and top quality bathroom fittings. Also, the rooftop is a lovely area for breakfast or relaxing. It is a wonderful Riad experience once you understand the history of the Riad. Although it is conveniently located within the Medina it is remarkably quiet (and the Medina can be a busy place). Be aware that a taxi can only get to within a 10 - 15 minute walk of the Medina. After that it is a labyrinthine walk through narrow lanes. The manager arranged for our transfer to the Railway Station at a price that compared with other prices we found (150 Dirhams). That included a trolley for luggage and I would strongly recommend using that facility. We recommend this Riad partly because it is a lovely example of a Riad but also because the manager did everything he could to make our stay great.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful riad. We wish we could have stayed longer to enjoy it more but we arrived after Morocco closed its borders due to COVID19. Luckiky, the riad manager stayed at the property in case we, the only guests, arrived, which we did after an exhausting day at the airport. We were treated with great warmth and kindness, offered food and breakfast the next morning at a very early hour to accommodate us getting back to the airport where we successfully secured a rescue flight. We will never forget this kindness in our hour of need. Highly recommend this property.
Stayed 1 night in Mar 2020

10/10 Excellent

Liz, Uk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Excellent clean light rooms. Great terrace area. Staff very friendly and helpful
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t have a better experience. Great service, clean room , walking distance to most great location And above all great services by Mohd and Huseum.
Stayed 4 nights in Feb 2020
Response from A. Rochdi - Owner on 23 Feb 2020
Hi! Thank your for your stay with us. We are very pleased about your experience and appreciate this great review.

10/10 Excellent

Ted&Dor, Uk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Riad, very quiet, but only a short walk to the souks, run by great staff who were very friendly and helpful, lovely breakfast
Stayed 2 nights in Feb 2020
Response from A. Rochdi - Owner on 22 Feb 2020
Dear Ted&Dor, we really appreciate your stay with us and are happy about your review. Thanks. Looking forward to see you soon at our Riad Enchanté!

2/10 Terrible

Robert

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Owner was extremely condescending and quite frankly rude. He charged us $40 usd for 5 mL of argon oil when we never really said we definitely wanted it. Additional $45 usd taxes upon checkout. Also, very off the beaten path. Unfortunately I would not recommend staying at this riad.
Stayed 1 night in Feb 2020
Response from A. Rochdi - Owner on 19 Feb 2020
Dear Sir and Madam Thank you for your time to review our Riad. It is our most crucial goal to satisfy our customers. Regrettably, we were not able to measure up to your expectations. However, we would like to clarify that the owner wasn’t at the riad at your stay. You may have been in contact with our staff members and manager in charge. From our perspective, we believe there has been a missunderstanding that led to a confusion by the manager. Since we do not want your stay in our Riad and experience in Marrakech be connected to such a bad experience, we suggest you contact us directly. We are convinced we will find a solution. Again, we feel sorry for causing this "horrible" experience.

6/10 Okay

Jeami, Los Angeles, CA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is located in great area of the Medina. Very walkable to a lot shopping etc... When we arrived we were taken to our rooms and we started to unpack our stuff and then went out to go grab a bite to eat. When we returned, we were informed by the front desk staff that we had been given the wrong room and that all our stufff had been moved. It felt a bit like an invasion of our privacy. They could've waited for us to return before making this move. Also, if the mistake was on their end, they should've just honored the mistake and left us in the room they have originally given us. We were told that the room they mistakenly gave us was booked by someone else, but we never see any other guests at the riad during the two nights we were there. It was all very weird and a little uncomfortable because of the language barrier, but we got through it. They did offer us a free trip back to the airport once we were checking out to make up for the mistake so there's at least that.
Stayed 2 nights in Jan 2020
Response from A. Rochdi - Owner on 19 Feb 2020
Dear Sir and Madam, Thanks for reviewing your stay. As we want our guests to be 100% satisfied, we are very upset about the problems you have experienced. We want to apologize for the inconvenience you obviously faced at your stay in our Riad. Please contact us directly. We would like to make you an offer in order to live up to our own expectations. Again, we feel sorry for causing any bad memories.

10/10 Excellent

Lea A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riad Enchanté Is Fantastic!
We had a wonderful stay at the Riad Enchanté. They arranged airport transportation and a luggage porter to and from the hotel, which was important because a taxi cannot enter the center of Medina where the hotel is located. The staff was friendly, helpful and attentive. Breakfast was different every day, but always delicious including bread, yogurt, fruit, freshly squeezed orange juice and coffee. Upon arrival Mohammad greeted us with hot, mint tea and pastries, gave us a map to help us navigate Medina and recommended several restaurants which we tried. Our room was large, the bed comfortable and we had a nice shower and bathroom with lovely tile work. Everything was super clean and comfortable. The rooftop patio is an oasis in the heart of Medina and the perfect place to start the day with breakfast and sunshine. Overall a great experience and an exceptional value.
Rooftop Patio
Lobby
Stayed 3 nights in Dec 2019
Response from Team Riad Enchanté on 11 Dec 2019
Thanks for your positive review. We really appreciate your stay with us and hope to host you soon again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
The place was amazing, The staff was very friendly and attentive to detail. Great location.
Stayed 3 nights in Nov 2019
Response from Team Riad Enchanté on 11 Dec 2019
Thanks for your positive review. We really appreciate your stay with us and hope to host you soon again!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful riad in a quiet location. Breakfast on the terrace was amazing. Very clean and beautifully decorated. Staff will go out of their way to assist with any request. Would definitely stay there again.
Stayed 2 nights in Oct 2019
Response from Mohamed on 21 Nov 2019
We really appreciate your feedback and hope to see you soon! On behalf of the staff of Riad Enchanté

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was really safe, the cleanliness of the whole property was great, breakfast was delicious and served in the beautifully decorated tent that was located on the terrace so you could also enjoy the view. You could sit on the terrace throughout the day and enjoy the sun as well as in the comfy lobby where you could have a mint tea or a smoothie. Staff was super nice and helpful and all the suggestions about tours and transfers were great as well as not overpriced.
Stayed 4 nights in Oct 2019
Response from Owner of Riad Enchanté on 23 Nov 2019
Thanks for your stay with us. We really appreciate your review and hope to host you soon.

10/10 Excellent

Kam, UK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely beautiful. The rooms and the riad itself are so authentically and tastefully done up. But what really makes it stand out are the staff, Mohammed and Husseim who are the best hosts and nothing is too much trouble for them. They will arrange excursions and even a guide for the maze that is the Medina. The traditional breakfast in the morning was all beautifully presented and was a completely wonderful treat. Again if you want something in particular all you have to do is ask. We also had food on our arrival, it was such a huge feast but tasted absolutely divine. All in all a wonderful stay and I would not hesitate to go back!!
Stayed 4 nights in May 2019
Response from Mohamed on 21 Nov 2019
We really appreciate your feedback and hope to see you soon! On behalf of the staff of Riad Enchanté

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is amazing - the room, breakfast, staff. I truly felt like a queen staying here... it was gorgeous, safe and staff are so friendly and help you to the extent and beyond your needs
Stayed 3 nights in Mar 2019
Response from Mohamed on 21 Nov 2019
We really appreciate your feedback and hope to see you soon! On behalf of the staff of Riad Enchanté

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience a Great Riad in Marrakech
Riad Enchante was an oasis in the busy district of Medina. The rooms are beautifully decorated and very private. The terrace is a great place to sit and relax after the chaos of Medina and the Souks. I would highly recommend a stay at this Riad if you seek to enjoy a true experience in Marrakech.
Stayed 3 nights in Feb 2019
Response from A. Rochdi on 27 Feb 2019
We really appreciate your feedback and hope to see you soon! On behalf of the staff of Riad Enchanté

10/10 Excellent

Iriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Lovely riad and very friendly staff. Great location in the Medina. Comfortable and clean room with lots of space. There is a beautiful rooftop terrace where breakfast was served every morning. The outdoor jacuzzi can be used at an extra cost.
Stayed 3 nights in Nov 2018

8/10 Good

Mona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel in the heart of the Medina
Lovely place in the heart of the Medina. The manager Mohamed couldn’t have been nicer or more helpful. The room was comfortable with a large modern bathroom. The only small downside was the pillows which were thick and hard, and the AC wasn’t strong enough to effectively cool the room (although Marrakesh was VERY hot when I was there, so this shouldn’t be an issue outside of summer). A true Riad has a central courtyard with trees and a garden. Riad Enchante has a small courtyard but no garden or pool, but they did have a nice roof deck where their very tasty breakfast was served. Be sure to book their train/airport pickup as they would be very difficult to find on your first visit (this is true for any Riad in the Medina). This Riad offers tours, but with the exception of the Medina tour, they are only offering transportation, and you have to find your own guide at the destination if you need one. The guide they provided for my Medina tour was the BEST guide I have ever had in all my travels. Ask for Kamal!
Stayed 5 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury and comfort
We loved our stay at this Riad. For us, it was synonym of luxury and comfort. We loved our room and the great breakfasts. We were impressed with not only the details and the service but also with the cleanliness of the place. Kudo to the whole Riad team. We will be back again. The only small issue was finding the place. But it would be the same with any other riads. All those little streets in the old Marrakesh are so confusing.
Stayed 2 nights in Jul 2017

10/10 Excellent

yun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel and nice staff
amazing
Stayed 2 nights in Jun 2017

10/10 Excellent

André, Mettmann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Personal ist sehr freundlich und hilfsbereit. Das Frühstück auf der Dachterrasse traumhaft. Leider hatten wir ein Zimmer ohne Fenster und Toilettentür.
Stayed 3 nights in Apr 2024
Response from Team Enchanté on 11 May 2024
Vielen Dank für Ihr Feedback und Ihre freundlichen Worte über unser Personal und das Frühstück auf der Dachterrasse. Es freut uns sehr, dass Sie diese Aspekte Ihres Aufenthalts genossen haben. Wir bedauern, dass Ihr Zimmer nicht vollständig Ihren Erwartungen entsprach. Ihre Anmerkungen sind für uns sehr wertvoll und werden bei zukünftigen Verbesserungen berücksichtigt. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und Ihnen ein Zimmer zur vollen Zufriedenheit bieten zu können.

10/10 Excellent

Carina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
everything was amazing :) we’ll be back!
Stayed 4 nights in Mar 2024
Response from Team Enchanté on 11 May 2024
Thank you for your wonderful review! We're thrilled to hear that everything was amazing during your stay. We look forward to welcoming you back soon!

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi ha accolta Hussiene, davvero disponibile e affabile, mi ha offerto un ottimo tè - berber whisky - e mi ha dato tutte le indicazioni e i consigli per la mia permanenza, dandomi il numero di telefono in caso di bisogno. Anche Aimed è stato molto cordiale e disponibile per ogni mia richiesta. Il riad è davvero pulito, fornito di tutto ciò di cui si ha bisogno: le camere hanno asciugacapelli, condizionatore, wifi, cotton fioc, dischetti struccanti, bottigliette d'acqua nuove ogni giorno, shampoo, bagnodoccia e crema corpo. Le camere sono ampie e sia arrdamento che pulizia son ben curati. Al secondo piano del riad si esce in una terrazza, che è utilizzata per le colazioni, per le cene, e come area di "rest" - l'atmosfera lassù è davvero magica. La posizione del riad è strategica, si trova nella parte più bella dei souk secondo me, e dista 10 minuti a piedi dalla piazza di Jemaa el-fna; tutti i punti di interesse della città sono raggiungibili a piedi. Colazione super abbondante con cibi fatti in casa molto buoni e genuini. Recensione molto positiva, mi sono trovata davvero bene e consiglio a tutti questo riad. Ringrazio ancora il personale che mi ha "coccolata" in tutti i modi possibili, è stata davvero una bella esperienza.
Stayed 4 nights in Jan 2024
Response from Team Riad Enchanté on 12 Mar 2024
Grazie mille per aver condiviso la vostra esperienza al Riad Enchanté. Siamo felici che abbiate apprezzato l'accoglienza, il servizio e l'atmosfera del nostro riad. Il vostro feedback è prezioso e ci motiva a continuare a offrire un'ospitalità eccellente. Speriamo di accogliervi nuovamente per un altro soggiorno incantevole.

10/10 Excellent

Manuela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERGONZOSO
Es una verguenza, tienen obligacion de devolver el importe de la estancia por la Pandemia actual. No hemos podido disfrutar de la estancia y me vuelven loco enviando email y marenadonos. Mal muy mal hoteles.com, Expedia Group y Riad Echante. FATAL
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Man fühlt sich willkommen als wäre man bei Freunden.
Stayed 3 nights in Jan 2020
Response from A. Rochdi on 5 Feb 2020
Thanks for your stay and your amazing review.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendido Riad Enchanté
Appena rientrata da Marrakech. Splendido riad Enchanté dentro la Medina ma in un'oasi di pace. Mohamed è stato veramente un grande ospite, gentile e disponibile sempre. Ha soddisfatto le nostre richieste sempre col sorriso. Camere pulite ben arredate, ambiente molto accogliente. Ci torneremo!
Stayed 4 nights in Jan 2020
Response from A. Rochdi on 5 Feb 2020
Grazie per aver visitato il nostro Riad e per l'ottima recensione e le bellissime foto.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Mitarbeiter waren sehr hilfsbereit und freundlich. Unterkunft sehr sauber und nahe am Sugg. Das Frühstück auf der Dachterasse war super und der Ausblick fantastisch, gerne jederzeit wieder.
Stayed 3 nights in Nov 2019
Response from Eigentümer des Riad Enchanté on 25 Nov 2019
Herzlichen Dank für Ihre Buchung in unserem Haus. Wir freuen uns sehr, dass Ihnen unser Service gefallen und sehen einem baldigen Wiedersehen entgegen.

8/10 Good

rémy, roanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très joli riad calme, bien situé, personnel sympathique. super petit dejeuner, chambre bien équipée et propreté irréprochable. quelques petits bémols cependant : notre chambre au rez de chaussée donnait directement sur l'entrée et l'insonorisation n'est pas au top. Enfin les repas servis sur place sont très bons mais on mange aussi bien en ville pour bien moins cher ;)
Stayed 4 nights in Oct 2019
Response from Mohamed on 21 Nov 2019
We really appreciate your feedback and hope to see you soon! On behalf of the staff of Riad Enchanté

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Petit riad super sympa, personnel adorable et au petit soin avec leurs hôtes. Emplacements idéal au bord des souks. A 8 min à pied de la place jamaa El fna. Juste pas facile à trouver car il manque quelques indications sur les murs.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service
可愛らしいリヤドです。 ルーフテラスでの朝食は素敵ですが、鳥や蜂が飛んできて、食料をガードするのが大変でした(笑)。 また、お天気のいい日はかなりの日差しになりますので、苦手な人は屋根のある場所を選びましょう。
Stayed 3 nights in Apr 2019

4/10 Poor

Albert, Barcelona

Liked: Cleanliness
Disliked: Staff & service
Really bad experience!
The hotel Staff convinced me to book a transfer to the hotel from the airport to arrive without problems and relaxed. When we went out of the airport, nobody was there waiting for us, all the other passangers got their transfer inmediately but our transfer driver was'nt there and he made us wait an entire hour before somebody came, all this without internet connexion and mobile phone. So we didn't arrive relaxed to the hotel at all. A man from the staff came to collect us at the Medina's gate he was in such a hurry walking that we couldn't almost follow him on our way to the hotel. Unbeliveble! We were gifted with a chilly tea at our arrival when it was suposed to be hot. The room dark and without windows (only a tiny one in the bath). We booked two excursions and a city guided tour from the hotel, WHAT A DISSASTER! The guide didn't protect us from local delinquents trying rip us off. The hotel completely forgot to contract our first whole day excursion so when we got up early in the morning we had to wake up the receptionist and wait for hours until they arrange an alternative for the excursion. In our last day we booked to the hotel a private whole day excursion to essaouira so on the way back the driver could left us at the airport at 20:00. At the arrival to essaouira the driver with bad manners and in a very rough way changed our excursion program and shortend our stay in that city to only 2 and a half hours instead of the 5 hours that the hotel promised to us.
Stayed 4 nights in Mar 2018
Response from A. Rochdi on 13 Apr 2018
First of all I would like to thank you for your review. However, as the owner of Riad Enchanté I was really surprised by your experience. Since the comfort of our clients is our mission, I had an immediate talk to the hotel management. Unfortunately, we haven't had the possibility to solve your problems immediately on site, as you headed directly from your last excursion to the airport. Furthermore, you didn’t answer on any mail in order to get in touch to you and get the problems mentioned solved. Some remarks to your mentioned points: TRANSFER/EXCURSIONS We always advice our customers to take our airport transfer, as for visitors - being the first time to Marrakech - it's quite hard to find us and it includes beside a private transfer to Medina's gate a luggage service until our door. Unfortunately, the company we have been working with for over a year now has obviously deteriorated dramatically. So far, there were no complaints about the company’s service. Nevertheless, we take this issue quiet seriously. So, we decided to terminate our cooperation. We're really sorry, as the major part of your complaint is about this company. ROOMS/RIAD Our riad is situated in the best and safest neighborhood of Marrakech. This is not solely our opinion, but the judgement of local authorities and all guides. On our rooftop you have one of the best views in Marrakech. Every room is special itself. Guest do not book a room category but rather a particular room. We are very transparent with the equipment of all our rooms: On all websites where you can book a stay with us all rooms are shown as they are in reality. BREAKFAST: Our breakfast includes different pastries, bread and continental breakfast accessories. To complete the Marrakech feeling we also serve fresh made orange juice and fruits. All kind of egg specialties are ready made upon request.

10/10 Excellent

Ineke, Eindhoven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisch
Bij aankomst was het even een cultuurshock, gelukkig hadden we vanuit Riad transfer geregeld. Riad ligt midden in de medina, snel herken je de stad met zijn vele straatjes en pleintjes. In Riad helpen ze je met alle vragen en geven goede informatie. Marrakesh is een mysterieuze bizarre stad. Zeer de moeite waard. Je kan veel te voet doen, mensen zijn behulpzaam en willen je graag de weg wijzen. Let hiermee op, want als ze zijn meegelopen vragen ze om geld. Je komt ogen tekort. Achter geheimzinnige grote deuren zitten de mooiste restaurants en Hamman's, bijzonder smaakvol ingericht. Op vele plekken kun je heerlijk eten, gezond en met verse producten bereid. Wij gaan zeker nog eens terug, kwamen tijd tekort en hebben nog lang niet alles ontdekt.
Stayed 3 nights in Feb 2018
Response from Your team Riad Enchanté on 21 Feb 2018
We really appreciate your review and thank you for it! Hope to see you soon!

8/10 Good

Arve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Riad Enchanté!
We'd a great stay at Riad Enchanté! We did consider at lot of riads which had a good score and were very happy when we realised that we had choose the best one. Service and location was excellent and the food deserve a Micheline star :-) A special thanks to the staff that gave us good advice to were to go, restaurant, guiding, what type of coffee worth to buy and shopping of leather (leather pouf and belts).
Stayed 7 nights in Nov 2017
Response from Amin on 1 Feb 2018
Hi, Thanks for your great review! We hope to see you soon. Riad Enchanté's Team is waiting for you! Kind regards!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Viagem a Marrakech.
O Riad é novo, localizado no centro de Medina. Fomos bem atendidos, jantamos no local, a comida foi boa, mas nos cobraram muito mais do que nos restaurantes da cidade. O mesmo ocorreu com a excursão que fizemos, eles nos cobraram um valor quase o dobro do que direto na agência. Então, pesquisem antes de fechar os serviços com eles. Isso vale para tudo em Marrakech.
Stayed 1 night in Jul 2017