「We booked a double room but were not told it was a disability access room. We were right next to the entry access door which banged open shut all night with other guests so hardly slept. Also the sink was small & far too low to use easily. The room decor & furniture was very low quality for such a beautiful building & the complementary tea etc & shampoo was very basic. This was not a cheap hotel & we were hoping for a beautiful room like the pictures but instead were left very disappointed.」