Baltimore Maryland Zoo Hotels

"Room is decent, safe in the room is broken. they’re extremely under staff. Upon arrival I requested a microwave, I called and checked with them in person at the lobby for 4 times. It took them more than 3 hrs to deliver the microwave up to my room. I have to say the staff at front desk is helpful, however he’s the only person around if you need help. The main reason we picked this hotel is the indoor pool. When we get there just to find out the pool water is super cloudy and no one is using it. It seems like they did not do a good job in the maintenance and keep it clean. We were afraid and did not want to touch the water in the pool. It was such a big mistake to have booked this place. I would not be going back there again. "

"room ac/heat didnt work. was hot all night. bellman left bags at front for 1 hour before i had to get them myself. pool heater didnt work, water was less than 70F"

"Everything was great, except for our neighbors' headboard bouncing off the wall hard enough to bounce our headboard :)"

"Amazing staff! "

"Clean an enjoyable "

"The staff were absolutely amazing! They were kind, welcoming, and helpful. Based on their interactions, I would love to come back."

"It was ok. The valet staff was very good. The front desk was nice on the way in. I called down later to ask whether they had any non-down, thinner pillows. She answered and said “hang on a minute” and then proceeded to talk to someone else in my ear about other stuff and then seemed really confused about what I meant about the pillow, and then said she’d have someone look into it. I was pretty sure nobody was coming and they never did. I used a folded towel for a pillow."

"The host was very accommodating and available!"

"My second time booking with Colton. The house is AMAZING. Colton is an EXCELLENT host. Will return again in future! "