Relais & Chateaux Matsumoto hotels

"Clean and the staff was stellar."

"I have left my wallet in the room safe"

"Generous, gave us water in 2l bottles in exchange for two small unopened ones. Breakfast was delightful, with a good variety to choose from. Rooms were bigger than expected, almost like they’ve upgraded them. Overall, a very pleasant stay. "

"Perfect for a solo visit to Nagano, right across from the station, a good view, all the amenities you need, and a great price"

"Breakfast was fresh and nice 👍"

"We had a very pleasant stay at this hotel. Everything about the room was very comfortable and we highly recommend staying here. The hotel staff went above and beyond to help us when we encountered an issue with ETC along the way to this hotel in our rental car. (The issue had nothing to do with the hotel.) We asked the front desk how we should handle this issue as tourists and their staff and management went out of their way to make several phone calls on our behalf with the ETC staff and our rental car company explaining what happened. The hotel manager even said that if our rental car company or ETC gave us any issues when we turn our car in, to reach out to him directly and he would help us which was a very compassionate gesture to offer us. Not only will you get a nice and comfortable hotel room if you stay here, but you will also have very emphatic and friendly staff who will go above and beyond! We are very thankful to the hotel management and staff for taking such great care of us! "

"Spacious apartment complete with washer, dryer, refrigerator, stove and tub centrally located in town for an exceptionally reasonable price. The train station was behind us and the promised soundproofing was great. Some staff were able to speak English and were incredibly kind and helpful. Love the eco cleaning system! We extended our stay two more days to enjoy Takayama. Well worth it! "

"The free night time ramen was very tasty! All day coffee was good too!"

"Location was amazing and staff was super helpful. "